Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Receptionist
Marissa  Kisart-Hughes

Marissa Kisart-Hughes

Southaven,MS

Summary

Experienced Pharmacy Technician with extensive knowledge in all aspects of pharmacy operations and a solid 15-year track record. Excels in providing specialized services and solutions, consistently driving results and fostering team collaboration in fast-paced environments. Expertise lies in customer relationship management, problem-solving, and adapting to shifting priorities. Widely recognized for reliability, effective communication skills, and a results-oriented mindset.

Overview

15
15
years of professional experience

Work History

Professional Services Specialist

Omnicell, Inc
08.2023 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective solutions
  • Reviewed company needs and developed actionable solutions to resolve problems and plan for future growth.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Provided expert consultation to clients on various aspects of their business operations, offering tailored solutions based on their specific needs and goals.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Trained staff on new pharmacy medication robots, carousels and computer system
  • Led team meetings and provided ongoing training to ensure all staff members were up-to-date on product offerings and best practices.

Part-time Pharmacy Technician Instructor

Professional Pharmacy Services
05.2019 - 08.2023
  • Conducted clinical simulations and provided feedback for each individual student.
  • Evaluated students' competencies through written assignments and examinations.
  • Provided immediate and constructive feedback to students individually and as group.
  • Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
  • Distributed course syllabus and communicated course standards and learning objectives to students.

Pharmacy Authorization Specialist

Methodist North Hospital
09.2010 - 08.2023
  • Certified Pharmacy Technician
  • Medication reconciliation
  • Tech Check Tech
  • Complete Prior Authorization for patient medications
  • Train staff on current eligibility requirements and policies.
  • Maintain full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
  • Performs a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Communicate with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolve third-party billing, computer system and customer service issues.
  • Coordinate with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Perform various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.


Certified Pharmacy Technician

PharMEDium
09.2017 - 02.2019
  • Compound intravenous medication using aseptic technique
  • Complete monthly media fill qualifications
  • Complete as needed training
  • Assist in other areas as needed
  • Create patient profiles to complete billing and invoices
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maintained a safe work environment by adhering to strict sterile compounding procedures and following infection control protocols.

Certified Pharmacy Technician

St. Jude Children's Research Hospital
11.2016 - 09.2017
  • Prepare intravenous medications for patients
  • Deliver medications throughout hospital
  • Triage calls from nursing units
  • Prepare and distribute medications being picked up in outpatient pharmacy

Pharmacy Technician Instructor

Concorde Career College
09.2014 - 06.2016
  • Conducted clinical simulations and provided feedback for each individual student.
  • Evaluated students' competencies through written assignments and examinations.
  • Provided immediate and constructive feedback to students individually and as group.
  • Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
  • Analyzed clinical settings' success in helping students achieve course and program outcomes.
  • Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
  • Implemented new educational techniques to boost student comprehension while reducing learning time.
  • Distributed course syllabus and communicated course standards and learning objectives to students.

Education

Bachelor of Science - Healthcare Leadership

The University of Memphis
Memphis, TN
03-2027

Pharmacy - Pharmacology

Tennessee College of Applied Technology
Memphis, TN
09.2008

High School diploma -

Carver High School
Memphis, TN
2007

Skills

  • Collaborative Teamwork
  • Agile Adaptability
  • Innovative Problem Resolution
  • Strategic Decision-Making
  • Client Relationship Management
  • Clinical Terminology Proficiency
  • Project management
  • Workflow optimization

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Professional Services Specialist

Omnicell, Inc
08.2023 - Current

Part-time Pharmacy Technician Instructor

Professional Pharmacy Services
05.2019 - 08.2023

Certified Pharmacy Technician

PharMEDium
09.2017 - 02.2019

Certified Pharmacy Technician

St. Jude Children's Research Hospital
11.2016 - 09.2017

Pharmacy Technician Instructor

Concorde Career College
09.2014 - 06.2016

Pharmacy Authorization Specialist

Methodist North Hospital
09.2010 - 08.2023

Bachelor of Science - Healthcare Leadership

The University of Memphis

Pharmacy - Pharmacology

Tennessee College of Applied Technology

High School diploma -

Carver High School
Marissa Kisart-Hughes