Marissa Kisart-Hughes
Southaven,MS
Summary
Experienced Pharmacy Technician with extensive knowledge in all aspects of pharmacy operations and a solid 15-year track record. Excels in providing specialized services and solutions, consistently driving results and fostering team collaboration in fast-paced environments. Expertise lies in customer relationship management, problem-solving, and adapting to shifting priorities. Widely recognized for reliability, effective communication skills, and a results-oriented mindset.
Overview
15
15
years of professional experience
Work History
Professional Services Specialist
Omnicell, Inc
08.2023 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective solutions
- Reviewed company needs and developed actionable solutions to resolve problems and plan for future growth.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided expert consultation to clients on various aspects of their business operations, offering tailored solutions based on their specific needs and goals.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Trained staff on new pharmacy medication robots, carousels and computer system
- Led team meetings and provided ongoing training to ensure all staff members were up-to-date on product offerings and best practices.
Part-time Pharmacy Technician Instructor
Professional Pharmacy Services
Memphis
05.2019 - 08.2023
- Conducted clinical simulations and provided feedback for each individual student.
- Evaluated students' competencies through written assignments and examinations.
- Provided immediate and constructive feedback to students individually and as group.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Distributed course syllabus and communicated course standards and learning objectives to students.
Pharmacy Authorization Specialist
Methodist North Hospital
Memphis, TN
09.2010 - 08.2023
- Certified Pharmacy Technician
- Medication reconciliation
- Tech Check Tech
- Complete Prior Authorization for patient medications
- Train staff on current eligibility requirements and policies.
- Maintain full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Performs a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicate with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolve third-party billing, computer system and customer service issues.
- Coordinate with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Perform various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Certified Pharmacy Technician
PharMEDium
09.2017 - 02.2019
- Compound intravenous medication using aseptic technique
- Complete monthly media fill qualifications
- Complete as needed training
- Assist in other areas as needed
- Create patient profiles to complete billing and invoices
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained a safe work environment by adhering to strict sterile compounding procedures and following infection control protocols.
Certified Pharmacy Technician
St. Jude Children's Research Hospital
11.2016 - 09.2017
- Prepare intravenous medications for patients
- Deliver medications throughout hospital
- Triage calls from nursing units
- Prepare and distribute medications being picked up in outpatient pharmacy
Pharmacy Technician Instructor
Concorde Career College
09.2014 - 06.2016
- Conducted clinical simulations and provided feedback for each individual student.
- Evaluated students' competencies through written assignments and examinations.
- Provided immediate and constructive feedback to students individually and as group.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Analyzed clinical settings' success in helping students achieve course and program outcomes.
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Distributed course syllabus and communicated course standards and learning objectives to students.
Education
Bachelor of Science - Healthcare Leadership
The University of Memphis
Memphis, TN03-2027
Pharmacy - Pharmacology
Tennessee College of Applied Technology
Memphis, TN09.2008
High School diploma -
Carver High School
Memphis, TN2007
Skills
- Collaborative Teamwork
- Agile Adaptability
- Innovative Problem Resolution
- Strategic Decision-Making
- Client Relationship Management
- Clinical Terminology Proficiency
- Project management
- Workflow optimization
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Professional Services Specialist
Omnicell, Inc
08.2023 - Current
Part-time Pharmacy Technician Instructor
Professional Pharmacy Services
05.2019 - 08.2023
Certified Pharmacy Technician
PharMEDium
09.2017 - 02.2019
Certified Pharmacy Technician
St. Jude Children's Research Hospital
11.2016 - 09.2017
Pharmacy Technician Instructor
Concorde Career College
09.2014 - 06.2016
Pharmacy Authorization Specialist
Methodist North Hospital
09.2010 - 08.2023
Bachelor of Science - Healthcare Leadership
The University of Memphis
Pharmacy - Pharmacology
Tennessee College of Applied Technology
High School diploma -
Carver High School
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