David Langrud
Renton,WA
Summary
Direct people relations.
Problem solving.
Listening skills.
Communications involving clients to help build a successful relationship.
Sales coaching and planning for individual employees.
Focus on performance improvements.
Skills development.
Overview
11
11
years of professional experience
Work History
Night Manager
QFC Grocery
10.2017 - 11.2022
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
- Coordinated vendor and supplier activity for timely delivery of products and services.
Sales Manager
Lexus
11.2011 - 09.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
High School Diploma -
Federal Way High School
Federal Way, WA06.1985
Skills
- People Management
- Security awareness
- Reservations Management
- Complaint Handling
- Guest Assistance
- Guest Relations
Accomplishments
Rated as second in state automotive sales.
Lead team to number one ranking in automotive sales for multiple franchises.
Problem solving and sales coaching awards.
Ability to focus on clients needs and wants to build a positive experience, and client retention.
Attention towards listening to client in order to build a successful outcome.
Always looking to new ways to learn and improve.
Timeline
Night Manager
QFC Grocery
10.2017 - 11.2022
Sales Manager
Lexus
11.2011 - 09.2016
High School Diploma -
Federal Way High School
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