Shinji Sugimoto

• Issued receipts, refunds, credits or change due to customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Worked closely with front-end staff to assist customers.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

• Ensured that all safety regulations were followed while performing duties.
• Performed routine maintenance on equipment used during job duties.
• Maintained accurate records of meter readings and customer information.
• Resolved issues between customers and utility companies regarding billing disputes.
• Assisted in the installation and replacement of new water meters as needed.
• Cleaned, lubricated, calibrated, and tested water meters on a regular basis.
• Assisted in training newly hired personnel in proper procedures for reading meters.
• Responded promptly to emergency calls involving broken pipes or flooding incidents.
• Provided excellent customer service when interacting with customers.
• Verified accuracy of meter readings against billing data for discrepancies.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Exceeded customer satisfaction by finding creative solutions to problems.

Welcomed customers upon arrival and farewell, ensuring a positive experience.
Requested receipts for unbagged merchandise to verify purchases.
Checked for unpaid items when door alarm activated, deterring theft.
Engaged with homeless individuals to clarify receipt requirements during checkout.