David Lara
Fort Worth,TX
Summary
Experienced in Cisco Communications and Collaboration, specializing in deployment, integration, upgrading, and troubleshooting of Unified Communication solutions such as Cisco Unified Communication Manager, Cisco Unity Connection, Cisco Emergency Responder, and Cisco Webex Control Hub. Skilled in troubleshooting for Cisco, Aruba SDWAN, and Railroad appliances. Proficient in managing tracking and coordinating problem resolution and escalation processes while diagnosing network problems involving a combination of hardware, software, power, and communications issues. Passionate about leveraging technology to enhance productivity and streamline business operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network Engineer/Controller
BNSF Railroad
10.2024 - Current
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Performed troubleshooting for Cisco, Aruba SDWAN and Railroad appliances
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
Consultant – Collaboration Platform Team
Burwood Group
12.2021 - 06.2024
- Assisted with the Voice Migration from Legacy Phone System to Cisco which included 2 hospitals and 30 remote sites
- Endpoint configurations in CUCM and CUC
- Assisted with phone deployments across multiple departments including remote sites
- Ensured user acceptance with at-the-elbow training and QA
- Direct Communication with department leaders before department migration
- Assisted with the Voice Migration from Legacy Phone System to Cisco
- Endpoint configurations in CUCM and CUC
- Assisted with phone deployments across multiple departments and remote sites
- Ensured user acceptance with at-the-elbow training and QA
- Provided UC support for ticket triage
- Assisted in designing and deploying an E911 solution to comply with Federal and Statewide emergency responder regulations across 150 sites throughout the United States
- Process and documentation template design, configuration, and migration of endpoint devices in Cisco Emergency Responder
- Migration Planning and Cadence
- Floorplan Mark-ups
- Assisted with the voice migration from Legacy Phone System to Cisco Webex Calling
- User, workspaces and endpoint configurations in Control Hub
- Assisted with phone deployments, and ensured user acceptance with at-the-elbow training and QA
- Assisted in designing and deploying an E911 solution to comply with Federal and Statewide emergency responder regulations
- Process and documentation template design, configuration, and migration of endpoint devices in Cisco Emergency Responder
- Migration Planning and Cadence
- Floorplan Mark-ups
Skills
- Network operations
- Network performance monitoring
- Verbal and written communication
- Proactive and team player
- Networking and routing protocol expertise
- Customer support
- Network troubleshooting
- Team-oriented collaboration
Certification
Cisco Certified Network Associate, 08/01/20 - 08/01/26
Personal Information
Title: Consultant/Engineer – Cisco Unified Communications and Collaboration
Timeline
Network Engineer/Controller
BNSF Railroad
10.2024 - Current
Consultant – Collaboration Platform Team
Burwood Group
12.2021 - 06.2024
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