David Lawrence
Summary
Versatile professional with 5+ years of experience across customer service, sales, fitness operations, and hospitality. Skilled in product knowledge, process optimization, and team leadership, with a proven track record of driving revenue growth, enhancing customer satisfaction, and improving operational efficiency. Known for strong communication, problem-solving, and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Salesperson
Direct Energy Solar
Boston, MA
01.2024 - 04.2025
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Identified customer needs and recommended appropriate products to drive sales growth.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new staff on product knowledge and effective sales techniques to ensure consistency.
- Worked to build relationships with customers and built potential for additional sales.
- Set and achieved company defined sales goals.
Gym Manager
Live Longer Get Fit Fitness
Roxbury, MA
03.2024 - 03.2025
- Oversaw daily gym operations, ensuring optimal service delivery and member satisfaction.
- Implemented staff training programs, enhancing team performance and service standards.
- Developed marketing strategies, increasing membership enrollment through targeted campaigns.
- Managed budgeting processes, optimizing resource allocation to improve operational efficiency.
- Led safety compliance efforts, ensuring adherence to industry regulations and best practices.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Generated leads through sales promotions and word-of-mouth.
- Trained employees on general procedures, gym rules and duties.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Managed Personal Trainer schedule and stayed within budgeted non-session hours.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Analyzed system performance data to identify trends and implement proactive solutions for recurring issues.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Performed root cause analysis of reported issues to enact corrections.
- Streamlined helpdesk response times, implementing new ticketing system that prioritized urgent queries.
Meat Clerk
Star Market
Boston, Dorchester, MA 02124
08.2019 - 12.2024
- Checked products for temperature and expiration dates to maintain consumer safety.
- Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
- Used slicers and other department equipment to prepare cuts of meat for customers.
- Kept detailed track of inventories and restocked products in cold storage units.
- Maintained proper food temperatures for over 60 different products.
- Responded to customer questions with friendly and knowledgeable service about cuts and types of meat.
- Cleaned and sanitized freezers, fixtures and display cases, received and unpacked meat, poultry, seafood and cheeses and placed in meat cooler and freezer.
- Removed incoming merchandise from trucks and stocked display cases with new items according to rotation policies.
- Drove sales of meat products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Recommended optimal merchandise based on customer needs and desires.
Education
High School Diploma -
Codman Academy Charter School
06.2019
Skills
- Meeting Sales Goals
- Product Knowledge
- Store Policies and Procedures
- Communication and Interpersonal Skills
- Attention to Detail
- Safety and Cleanliness Standards
- Flexible Hours
- Building Customer Relationships and Loyal
- OSHA Pallet Jack Certification
- Personal training experience
- Honest and Dependable
- Meat Grading Familiarity
- Customer service
- Self motivation
- Relationship building
- Customer relationship building
- Team management
- Health and safety
- Nutrition counseling
- Administrative duties
- CRM proficiency
- Teamwork
- Problem-solving
Timeline
Gym Manager
Live Longer Get Fit Fitness
03.2024 - 03.2025
Salesperson
Direct Energy Solar
01.2024 - 04.2025
Meat Clerk
Star Market
08.2019 - 12.2024
High School Diploma -
Codman Academy Charter School