Professional Summary
Overview
Work History
Education
Skills
Timeline
Qualifications
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David Laylin

US Cellular/T-Mobile Customer Service
Hiawatha

Customer Service Professional with expertise in fostering positive client relationships and enhancing business operations. Delivered results through effective communication and organizational skills, ensuring timely completion of tasks in fast-paced environments. Committed to collaboration and reliability, contributing to team success and achieving organizational goals.

21
Years of experience

Work History

Customer Service Representative
21 Years 10 Months
US Cellular/T-Mobile Customer Service - Cedar Rapids, IA | 10.2004 - Current

Provided assistance to customers regarding billing and service inquiries while troubleshooting device and network problems to enhance user satisfaction.

Resolved customer inquiries and issues through effective communication and problem-solving techniques.

Electrical Apprentice
1 Year 8 Months
JE Merit Contractors - Cedar Rapids, IA | 10.2002 - 06.2004
  • Facilitated reliable operation of electrical systems through systematic maintenance. Implemented conduit and wiring solutions to enhance functionality of new devices.
  • Assisted senior electricians in troubleshooting and repairing electrical issues.
Assembler
11 Months
Whirlpool-Amana Refrigeration - Middle Amana, IA | 09.2001 - 08.2002

Executed refrigerator assembly alongside peers to ensure timely project completion.

Assembled refrigeration components according to specifications and quality standards.

Operated assembly line machinery to ensure efficient production flow.

Director Morning News
7 Years 9 Months
KCRG TV - Cedar Rapids, IA | 11.1993 - 08.2001

Enhanced viewer engagement by synchronizing crucial graphics and videos in collaboration with the news department. Achieved seamless studio broadcasts through meticulous camera shot preparations.

Led strategic initiatives to enhance news coverage and community engagement.

Developed and implemented operational strategies to improve newsroom efficiency.

Oversaw budget management, ensuring alignment with organizational goals and fiscal responsibility.

Education

Broadcasting - Radio And Television Broadcasting

Kirkwood Community College - Cedar Rapids, IA
01-1993

High School Diploma

Northern University High School - Cedar Falls, IA
05-1986

Skills

Customer service
CRM software usage
Telecommunications support
Technical troubleshooting
Problem resolution
Issue resolution
Critical thinking
Active listening

Timeline

Customer Service Representative
US Cellular/T-Mobile Customer Service
10.2004 - CurrentRead more
Electrical Apprentice
JE Merit Contractors
10.2002 - 06.2004Read more
Assembler
Whirlpool-Amana Refrigeration
09.2001 - 08.2002Read more
Director Morning News
KCRG TV
11.1993 - 08.2001Read more
Kirkwood Community College - Broadcasting, Radio And Television Broadcasting
Read more
Northern University High School - High School Diploma,
Read more

Qualifications

As an experienced Customer Service Representative with 20 years of experience in providing exceptional customer support across various departments. I have worked in Various departments within the company in handling customer needs and concerns
David Laylin