David Lee
Fort Myers,FL
Summary
Experienced with diagnosing and resolving complex technical issues. Utilizes strong troubleshooting skills to enhance system stability and performance. Track record of effective communication and collaboration with team members to meet and exceed customer expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Primary Care for Child With Special Needs
Career Break
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Tutored my child after school for roughly 10 hours a week in the subjects she was struggling to understand.
- Became highly educated about my child's conditions and learned best practices for parents through books, reading peer reviewed journals, listening to lectures by reputable sources, and maintaining regular appointments every 2 weeks with my child's doctors.
- Proven ability to learn quickly and adapt to new situations.
- Implemented various strategies to help my child create good habits and routines at home to provide the best chance for positive outcomes.
- Weekly contact with teachers, doctors, and other school staff has allowed everyone to stay informed and make necessary changes at school.
Tier 2 Technical Support Specialist
Queen & Associates, LLC
10.2017 - 11.2023
- Decreased the average open ticket time for the company through multi-tasking, time management, knowledge of software and hardware systems, and the ability to assist clients remotely, over the phone, and onsite.
- Efficient handling of service tickets resulted in having the highest closure rate among technical support specialists.
- Exceeded expectations by independently acquiring the CompTIA A+ certification on my 1st attempt while working over 40 hours per week.
- Curiosity and persistence led to greater respect from my peers and a promotion to Tier 2 Technical Support Specialist.
- Single-handedly managed all servers and backups for 10 clients and provided weekly reports that included the server's health, software, antivirus, services, updates completed, and how any issues were resolved.
- Worked on projects within a team to onboard new clients, relocate existing ones, install new equipment, and transition clients to the cloud.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
District Fleet Coordinator
Avis Budget Group
03.2014 - 11.2017
- Oversaw an excess of 40 drivers to successfully implement daily fleet expectations.
- Advised management on issues involving Microsoft Excel spreadsheets and how to write effective scripts using Visual Basic for Applications to increase department efficiency by automating key processes.
- Regularly performed the responsibilities of the manager which included generating reports, tracking down missing vehicles, and representing my department in daily management meetings and weekly calls.
- Collaborated with management to develop budgets, forecasts, and plans for future fleet expansion or upgrades.
Education
Bachelor of Arts - Mathematical Sciences
State University of New York
Binghamton, NYSkills
- Hardware Installation and Troubleshooting
- Software Installation and Troubleshooting
- Network infrastructure
- Data Recovery and Destruction
- PC Security Solutions
- Active Directory Administration
- Analytical Problem Solving
- Proficient Active Listening
- Adaptable Task Management
- Clear Technical Communication
- PC and Server Maintenance
- Microsoft 365 Administration
- Microsoft Exchange Administration
- Proficient with Microsoft Office Applications
- Installing and Troubleshooting Peripheral Devices
- Remote desktop support
Certification
CompTIA A+, 07/01/20
Timeline
Primary Care for Child With Special Needs
Career Break
11.2023 - Current
Tier 2 Technical Support Specialist
Queen & Associates, LLC
10.2017 - 11.2023
District Fleet Coordinator
Avis Budget Group
03.2014 - 11.2017
CompTIA A+, 07/01/20
Bachelor of Arts - Mathematical Sciences
State University of New York
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