Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Lester

Bartlett,TN

Summary

Confident Technical Analyst with development, implementation and support experience. Proven leadership skills for leading complex multistage projects with the ability to manage all phases of project life. Outstanding mentoring skills. Exceptional technical-to-business communication skills. Strong analytical problem solving and troubleshooting skills utilizing a logical and systematic approach. Capable of making critical decisions while under pressure and assuming responsibility for results. Ability to work as a team member or individually.

Overview

26
26
years of professional experience

Work History

Technical Analyst II

Staples, Inc
07.2008 - Current
  • Authored technical requirement documentation to suit business goals and technological limits.
  • Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
  • Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.

Contractor

Cisco
01.2015 - 01.2016
  • Technical lead on multiple network build outs using, equipment and Extreme wireless infrastructure
  • Provide overall network design, develop Cisco router, and switch configurations including ACL design and routing
  • Part of a Global IT support team which provides third-level IT support for all North America Staples locations
  • Participate in an On-Call rotation for these same locations/users
  • Provide on-site user and network support for the Memphis Staples warehouse locations.

Systems Engineer/ Technical Support Specialist

Corporate Express, Staples, Inc
09.1997 - 06.2008
  • Provided PC desktop support, maintenance, and training for divisional branch offices
  • Managed and trained other System Engineers to assist in divisional IT support
  • Provided ad-hoc reporting for all areas of the company
  • Successfully executed multiple server and personal computer upgrades affecting approximately 200 users in the Tennessee and Arkansas locations.

Education

B.A. - Business Administration

Northeastern State University

H.S. Diploma -

Broken Arrow High School

Skills

  • Technical Specifications
  • Customer Inquiries
  • Information Updates
  • Technology Integration
  • Technical System Improvements
  • Enterprise Technology
  • System Integration Testing
  • Hardware and Software Optimization
  • Microsoft Applications
  • Computer Hardware Knowledge
  • Business and Technical Analysis
  • Software Application Testing
  • Extreme Wireless Infrastructure
  • Cluster Technology

Timeline

Contractor

Cisco
01.2015 - 01.2016

Technical Analyst II

Staples, Inc
07.2008 - Current

Systems Engineer/ Technical Support Specialist

Corporate Express, Staples, Inc
09.1997 - 06.2008

B.A. - Business Administration

Northeastern State University

H.S. Diploma -

Broken Arrow High School

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