David Lewis
Chula Vista,CA
Summary
Knowledgeable Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Versatile Manager able to work all store positions. Offering 10+ years of blazin industry experience and demonstrated track record of leadership and operations success.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Manager
Buffalo Wild Wings
10.2012 - Current
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Documented receipts, employee hours and inventory movements.
Manger
Five guys burgers and fries
05.2008 - 10.2012
- Increased overall team efficiency and productivity.
- Ran daily reports to assess performance and make proactive adjustments.
- Oversaw schedules, accepted time off requests and found coverage for shifts.
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Documented receipts, employee hours and inventory movements.
- Trained and supervised staff members.
- Mentored and supported new employees to maximize team performance.
- Earned reputation for good attendance and hard work.
- Improved customer satisfaction by finding creative solutions to problems.
Shift Manager
Subway
08.2006 - 05.2008
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Mentored and supported new employees to maximize team performance.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Documented receipts, employee hours and inventory movements.
- Helped employees operate productively and stay on task to meet business and customer needs.
Education
High School Diploma -
Montgomery High School
San Diego, CA5 2003
Skills
- Schedule oversight
- Team development
- Training and mentoring
- Inventory management
- Opening and closing procedures
- Brand management
- Issue and conflict resolution
- Invoice generation
- Relationship development
- Customer service
- Communications
- Supervision
- Team management
- Organization
- Team building
Timeline
Manager
Buffalo Wild Wings
10.2012 - Current
Manger
Five guys burgers and fries
05.2008 - 10.2012
Shift Manager
Subway
08.2006 - 05.2008
High School Diploma -
Montgomery High School