DAVID LOPES
Boston,MA
Summary
Professional with nearly 6 years of experience in fast-paced service environments. Specialize in effective communication, problem-solving, and time management skills. Excel in environments requiring ability to handle multiple tasks simultaneously and adapt to changing priorities.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Front Desk Agent / Navigator
Renaissance Framingham Hotel
Framingham, USA
03.2026 - Current
- Managed guest check-ins, check-outs, and inquiries at full-service Marriott-branded hotel, ensuring professionalism under pressure.
- Resolved guest concerns and coordinated across departments to deliver seamless experiences.
- Communicated with guests from diverse backgrounds and nationalities, facilitating understanding with non-English speakers.
Cook & Barista
Brilla Coffee
Holden, USA
11.2025 - 03.2026
- Delivered high-volume service ensuring safety and sanitation standards were consistently met.
- Coordinated in Spanish with team members to effectively address and resolve customer concerns.
- Maintained cleanliness and organization of kitchen and serving areas.
Self-Employed House Cleaner
Independent
, USA
01.2022 - 04.2025
- Coordinated schedules for 23 recurring clients, ensuring timely service and client retention.
- Cleaned residential spaces using eco-friendly products and efficient methods.
- Engaged with diverse clients to foster trust and enhance satisfaction levels.
Cashier & Customer Service Associate
Bread O'Life
Boston, USA
03.2022 - 02.2023
- Assisted customers with product selection and answered inquiries about baked goods.
- Assisted diverse local and international customers in fast-paced tourist environment, ensuring positive experiences.
- Facilitated communication across language barriers while adhering to operational procedures during high-pressure situations.
Education
High School -
Everett High School
Everett, MA 09.2018 - 01.2022
Skills
- Guest Services
- High-volume service
- Multilingual Communication
- Conflict Resolution
- Compliance & Procedures
- Safety Awareness
- Team Collaboration
- Adaptability
Languages
- English, Fluent
- Portuguese, Fluent
- Spanish, Beginner
Timeline
Front Desk Agent / Navigator
Renaissance Framingham Hotel
03.2026 - Current
Cook & Barista
Brilla Coffee
11.2025 - 03.2026
Cashier & Customer Service Associate
Bread O'Life
03.2022 - 02.2023
Self-Employed House Cleaner
Independent
01.2022 - 04.2025
High School -
Everett High School
09.2018 - 01.2022