David Lopez
Payson,AZ
Summary
Top-performing Inside Sales Professional with 15+ years of high-volume inbound and outbound sales experience across financial services, telecommunications, and membership-based programs. Ranked in the top 12% of Debt Consultants at Achieve and a multi-year President’s Club honoree. Expert in converting warm leads, navigating emotionally sensitive financial conversations, and closing high-trust service-based sales. Known for empathy, precision, and consistent execution in fast-paced, metrics-driven environments. Brings a proven ability to build rapport, uncover needs, overcome objections, and guide clients toward life-changing financial solutions.
Overview
28
28
years of professional experience
Work History
Debt Consultant
Achieve
01.2020 - 09.2024
- Managed high volumes of inbound leads from individuals seeking debt relief, conducting deep-listening discovery to understand financial hardship, goals, and qualification criteria.
- Delivered compassionate, accurate education on debt settlement and related financial solutions, addressing concerns with empathy and clarity.
- Converted qualified leads into enrolled clients by guiding them through the Achieve Debt Settlement program and other financial products.
- Entered all client information into CRM and proprietary systems with speed and precision, ensuring flawless contract processing and compliance.
- Maintained disciplined follow-up to maximize conversions and support clients through decision-making.
- Ranked in the top 12% of all Debt Consultants; recognized consistently as a Top Performer.
- Earned President’s Club honors; frequently acknowledged by leadership as one of the department’s most reliable and high-quality employees.
Account Specialist
Sparklight
08.2013 - 07.2019
- Led the department in residential sales across installed orders, close rate, revenue-to-order ratio, slippage, and quality.
- Achieved President’s Club rankings: #3 in year one, #2 in year two, #1 in year three.
- Mastered the role within three months; became a go-to resource for process questions, order entry troubleshooting, and best-practice coaching.
- Supported new hires and peers with training and mentoring, contributing to overall team success.
- Recognized for exceptional reliability, professionalism, and consistent execution.
Director of Special Projects
Nationwide Marketing Services
10.2006 - 04.2013
- Promoted from Customer Service Representative to Director of Special Projects based on performance and leadership.
- Developed new business lines, procedures, and revenue-generating assets.
- Scouted and launched new office locations, supporting company expansion.
- Led outbound sales teams, improving profitability through training and performance management.
- Assisted in developing operations, quality, and training processes.
- Oversaw hiring and onboarding for Special Projects.
Personal Vacation Consultant
International Cruise and Excursion
09.2005 - 09.2006
- Guided members through selecting and booking premium vacation packages.
- Maintained near-perfect phone monitoring scores.
- Ranked among the top three representatives on the team.
- Demonstrated perfect attendance and punctuality.
Night Shift Manager
Nationwide Marketing Services
02.1997 - 04.2003
- Excelled in inbound and outbound sales for major brands, including B2B HR/payroll campaigns.
- Promoted rapidly from Sales Representative to Supervisor to Night Shift Manager.
- Played a key role in launching new campaigns and securing new contracts.
- Frequently ranked as the #1 producer on the team.
Education
Communications & General Studies (non-degree)
Glendale Community College
Certificate - Real Estate Investment
Professional Education Institute
High School Diploma - undefined
Cactus High School
Skills
- Inbound and outbound sales expertise
- Lead conversion strategies
- Consultative Selling & Discovery
- Objection Handling & Closing
- Debt Relief & Financial Services Sales
- CRM & Fast, Accurate Data Entry
- Empathy-Driven Communication
- Pipeline Management & Follow-Up
- KPI Mastery & Top-Ranked Performance
- Collaborative teamwork
Timeline
Debt Consultant
Achieve
01.2020 - 09.2024
Account Specialist
Sparklight
08.2013 - 07.2019
Director of Special Projects
Nationwide Marketing Services
10.2006 - 04.2013
Personal Vacation Consultant
International Cruise and Excursion
09.2005 - 09.2006
Night Shift Manager
Nationwide Marketing Services
02.1997 - 04.2003
Certificate - Real Estate Investment
Professional Education Institute
High School Diploma - undefined
Cactus High School
Communications & General Studies (non-degree)
Glendale Community College