David Lopez
Houston
Summary
Driven and dependable professional with a strong desire to gain valuable experience, expand skill sets, and contribute to the long-term success of an organization. Committed to continuous learning and professional development, with a focus on teamwork, adaptability, and delivering high-quality results. Eager to support company objectives while growing in knowledge, strengthening collaborative abilities, and adding value through a strong work ethic and dedication to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Cotton On Group
The Woodlands, TX
06.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
IT Customer Service Representative
University of Houston
Houston, TX
12.2023 - 03.2024
- Provided first-line support at the front desk, handling calls and walk-in inquiries related to technology issues across campus.
- Assisted students, faculty, and staff with troubleshooting IT problems and directed them to appropriate departments when necessary.
- Responded to a wide range of questions regarding campus departments, events, and technical resources.
- Utilized platforms like Spark Chat and Tech Chat to manage and resolve support tickets in a timely manner.
- Logged and reported calls, maintained detailed records of user issues, and ensured follow-up for unresolved cases.
Brand Representative lead
Hollister Co
The Woodlands, TX
05.2021 - 05.2023
- Supervised and managed a team of 20+ associates, ensuring daily tasks and performance standards were met.
- Operated cash registers, maintained accurate inventory levels, and assisted customers with wardrobe selections.
- Cross-trained in both stockroom operations and sales floor responsibilities to support store efficiency.
- Handled unresolved customer complaints, followed up promptly, and ensured satisfactory resolutions.
- Supported day-to-day store operations, including visual merchandising updates and marketing adjustments.
- Maintained accurate knowledge of inventory and facilitated restocking of new styles from the stockroom.
Education
Bachelor Of Management - Business
University of Houston
Houston, TX05-2027
High School Diploma -
Conroe High School
Conroe, TX05-2023
Skills
- Proven leadership in managing teams and overseeing daily retail operations
- Strong customer service and conflict resolution abilities across technical and in-person support settings
- Experienced in front desk operations, call handling, and IT troubleshooting
- Skilled in inventory control, visual merchandising, and point-of-sale systems
- Proficient in communication platforms and productivity tools, including Spark Chat and Microsoft Office
- Excellent multitasking, time management, and organizational skills in fast-paced environments
Certification
Ted bauer leadership certificate program
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Cotton On Group
06.2024 - 01.2025
IT Customer Service Representative
University of Houston
12.2023 - 03.2024
Brand Representative lead
Hollister Co
05.2021 - 05.2023
High School Diploma -
Conroe High School
Bachelor Of Management - Business
University of Houston