Kaitlyn Love

The Business Manager oversees the daily operations, financial performance, staff management, and customer service experience of a dog daycare facility. This role ensures the daycare runs efficiently, safely, and profitably while maintaining the highest standards of animal care and client satisfaction.

• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
• Supervised, coached and developed team members to improve performance and support professional growth
• Managed scheduling, workload delegation and resource allocation to meet operational demands
• Facilitated team communication, led meetings and promoted a positive work environment

• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Trained new employees and delegated daily tasks and responsibilities.