Kristine Scherer
Citra
Summary
Dynamic Business Manager with a proven track record at Firkins Chrysler Jeep Dodge Ram, enhancing operational workflows and driving team productivity. Skilled in financial management and negotiation, I excel in building customer relationships and resolving issues effectively, contributing to increased profitability and a positive work environment.
Overview
11
11
years of professional experience
Work History
Business Manager
Firkins Chrysler Jeep Dodge Ram
01.2019 - 12.2021
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution and relationship building.
- Strong knowledge of individual bank's rate sheets and qualifications.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Presented and sold warranties.
- Strong negotiating skills to maximize profit for the organization.
- Collected down payments & payments in full from customers.
- Funded all loans with the banks in a timely fashion.
- Bought leased vehicles back from customers to generate additional income.
- Sold customers current leases to them to generate more deals.
- Took lease returns back from customers and returned to the appropriate bank.
Finance Assistant Promoted to Business Manager
Cox Chevrolet, Inc.
03.2011 - 03.2018
- Improved accuracy of financial records by reconciling discrepancies.
- Coordinated with vendors to resolve billing issues and discrepancies.
- Updated financial databases with daily transactions, ensuring data accuracy between accounting and finance departments.
- Supported month-end and year-end close processes for timely reporting.
- Assisted finance team with administrative tasks to enhance productivity.
- Answering a multi-line phone system.
- Maintained a positive professional relationship with customers and vendors.
- Ensured proper paperwork was sent to appropriate bank to ensure rapid funding.
- Strong knowledge of organizational ethics and legalities.
- Reviewed credit apps and bureaus with customers to build rapport.
- Strong knowledge of each bank's rates and qualifications.
- Presented and sold warranties.
- Strong negotiation skills to maximize profit for the organization.
- Collected any money owed from customers.
Administrative Assistant
Maximus Auto Group
02.2011 - 03.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, scheduling appointments, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
F&I Legal & Ethical Standards - Skills For The Business Manager
Jim Moran & Associates
Deerfield Beach06-2013
General Studies
Manatee High School
Bradenton05-1997
Skills
- Financial management
- Customer service
- Project management
- Employee management
- Analytical thinking
- Documentation and reporting
- Business development
- Customer relationship management
- Decision-making
- Negotiation
- Issue resolution
- Customer relations
- Client relationship management
- Sales and marketing
- Team building and leadership
- Customer retention
- Coaching and mentoring
- Contract management
- Business generation
- CRM software
- Verbal and written communication
- Business management
- Administrative management
- Client account management
- Relationship building
Timeline
Business Manager
Firkins Chrysler Jeep Dodge Ram
01.2019 - 12.2021
Finance Assistant Promoted to Business Manager
Cox Chevrolet, Inc.
03.2011 - 03.2018
Administrative Assistant
Maximus Auto Group
02.2011 - 03.2011
F&I Legal & Ethical Standards - Skills For The Business Manager
Jim Moran & Associates
General Studies
Manatee High School
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