Summary
Overview
Work History
Education
Skills
Interests
Timeline
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David Luegring

Fort Wayne,IN

Summary

Dynamic professional with extensive experience in account management and customer service. Expertise in relationship building and problem-solving, leading to enhanced client satisfaction and retention. Committed to driving team collaboration and achieving business goals.

Overview

31
31
years of professional experience

Work History

Account Manager

BDI
Lima, OH
12.2021 - Current
  • Developed and maintained strong client relationships, ensuring high levels of satisfaction.
  • Managed project timelines and deliverables, coordinating with cross-functional teams effectively.
  • Analyzed client feedback to identify areas for service improvement and implemented changes.
  • Cultivated relationships with key clients to identify needs and enhance customer satisfaction.
  • Developed and executed strategic sales plans to achieve revenue targets and market growth.
  • In working with customers, was responsible for managing inventory levels, scanning barcodes, re-stocking client inventory bins
  • Helped the Lima Ohio branch achieve three consecutive record sales months September-November 2025

Guest Service Representative

Allen County War Memorial Coliseum
Fort Wayne, IN
10.2017 - Current
  • Delivered exceptional customer service, enhancing guest experiences during events.
  • Collaborated with team members to ensure smooth event operations and guest satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Account Manager

Ohio Transmission and Pump
Fort Wayne, IN
08.2019 - 11.2021
  • Created detailed account plans to align services with client needs and strategic goals.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Outside Sales Account Manager

Kaman Industrial Technologies
Fort Wayne, IN
08.1995 - 08.2019
  • Presented product demonstrations and tailored solutions to meet specific client requirements effectively.
  • Increased sales revenue by building and maintaining strong relationships with key clients.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Participated in trade shows and industry events to increase brand visibility and expand professional networks.
  • By working together with inside sales team, we grew this territory to over $2 million in sales while maintaining margins at over 30%

Education

Some College (No Degree) -

IPFW
Fort Wayne, IN

High School Diploma -

Bishop Luers High School
Fort Wayne, IN
05.1980

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Relationship building

Interests

I enjoy staying active, playing men's softball one night a week, and volunteering as a coach and groundskeeper for a youth baseball league, March-mid-June

Also, I participate in low-impact exercises to strengthen core muscles four to five days a week

And, I'm an avid sports fan, following most major sports

Timeline

Account Manager

BDI
12.2021 - Current

Account Manager

Ohio Transmission and Pump
08.2019 - 11.2021

Guest Service Representative

Allen County War Memorial Coliseum
10.2017 - Current

Outside Sales Account Manager

Kaman Industrial Technologies
08.1995 - 08.2019

Some College (No Degree) -

IPFW

High School Diploma -

Bishop Luers High School

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David Luegring