David Lyles
Greenwood,IN
Summary
ensuring compliance with safety and service standards while enhancing team performance through effective training and support. Delivered efficient operations and improved customer experiences by leveraging strong communication and conflict resolution skills. Versatile in logistics with experience in inventory management and forklift operation, complemented by leadership in quality assurance, project management, and personnel training.
Overview
4
4
years of post-secondary education
2018
2018
years of professional experience
Work History
Forklift Operator
MD Logistics
Plainfield, IN
10.2012 - 11.2017
- Operated forklifts to move pallets throughout logistics warehouse zones.
- Loaded and unloaded trailers following MD Logistics shipping schedules.
- Inspected forklifts before shifts and reported equipment issues promptly.
- Scanned freight labels and matched product locations in warehouse systems.
5star imports
Car sales
Noblesville, Indiana
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Team Leader
Allegion
Muncie, IN
- Trained new Allegiant agents on workflows, policies, and service standards.
- Scheduled staff coverage for Allegiant shifts and operational demands.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
Education
Bachelor of Arts - General Studies
Ball State University
Muncie, IN 10.2007 - 10.2009
Associate of Arts - Psychology And Child Development
Ball State University
Muncie, IN 10.2005 - 09.2007
Skills
- Ramp coordination
- Customer service
- Team management
- Team supervision
- Staff training
- Problem resolution
- Dispute resolution
- Effective communication
- Inventory scanning
Timeline
Forklift Operator
MD Logistics
10.2012 - 11.2017
Bachelor of Arts - General Studies
Ball State University
10.2007 - 10.2009
Associate of Arts - Psychology And Child Development
Ball State University
10.2005 - 09.2007
5star imports
Car sales
Team Leader
Allegion