Benjamin Hall
Panama City,FL
Summary
Early-career Ramp Agent with hands-on experience in aircraft marshaling, baggage handling, and ramp operations. Skilled in ground support equipment, radio communication, and ramp safety to support on-time, secure airport operations.
Overview
3
3
years of professional experience
Work History
Ramp Agent
Unifi
Panama City Beach, Florida
11.2024 - Current
- Loaded and unloaded baggage for Unifi airport ramp operations
- Marshaled aircraft safely on ramp and taxi areas
- Positioned cones, chocks, and safety equipment for gate operations
- Operated baggage carts and belt loaders for Unifi flights
- Communicated with flight crews and ground teams using radios
- Inspected ramp areas for debris, hazards, and safety compliance
- Secured luggage and cargo for aircraft departure preparation
- Assisted Unifi passengers with baggage handling, ensuring smooth gate operations
- Followed safety procedures such as using reflective gear while working on the ramp.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Verified accuracy of flight manifests against loaded luggage, verifying accuracy of luggage loaded onto planes for timely departures.
- Organized daily schedules for ground crew to enhance efficiency and tasks for ground crew, optimizing workflow and ramp operations.
Burger King Crew Member
Burger King Corporation
Payson, AZ
05.2023 - 01.2024
- Took customer orders at counter and drive-thru using POS register systems.
- Greeted customers warmly and supported menu choices and special requests.
- Served food promptly and accurately, contributing to positive customer experiences and satisfaction.
- Prepared burgers, fries, and sandwiches to meet Burger King quality standards, ensuring consistency and taste.
- Prepared high-quality food items according to standardized recipes and procedures.
- Assembled meals with precision and packaged food for dine-in and takeout service.
- Restocked ingredients, cups, and supplies across kitchen and service stations.
- Cleaned work areas, equipment, and dining spaces according to health guidelines.
- Handled cash, change, and payment transactions during fast-paced service periods.
- Supported team members during rush periods to maintain smooth restaurant operations.
- Followed food safety, sanitation, and company procedures throughout every shift.
- Delivered exceptional customer service during high-volume shifts, enhancing guest satisfaction and loyalty.
Education
General Education - Elementary Education
Grand Canyon University
Phoenix, AZ06-2011
High School Diploma -
Perry County High School
Linden, TN05-2007
Skills
- Aircraft marshaling
- Ramp operations
- Baggage handling
- Ground support equipment
- Ramp safety
- Radio communication
- Flight coordination
- Cargo management
- Safety audits
- Vehicle operation
- Problem-solving
- Airport operations
- Ramp coordination
Military
- United States Navy
- June 2007 - April 2008
- Medical Discharge / Honorable Separation
- Culinary and Hospital Corpsman
Timeline
Ramp Agent
Unifi
11.2024 - Current
Burger King Crew Member
Burger King Corporation
05.2023 - 01.2024
General Education - Elementary Education
Grand Canyon University
High School Diploma -
Perry County High School