David Marks
Self-motivated professional with extensive experience in public engagement and employee development. Contributed to team success by fostering coworker growth and delivering effective customer relations. Seeking part-time role to leverage skills in employee supervision and cost control.
Work History
Conventional Grocery Store Owner, Jubilee Foods
6 Years 3 Months- Managed daily operations, ensuring optimal inventory levels and product availability.
- Analyzed sales trends to optimize product selection and pricing strategies.
- Developed promotional strategies to increase sales and enhance customer engagement.
- Trained and mentored staff on customer service best practices and store procedures.
- Facilitated regular team meetings to encourage open communication between employees about ongoing challenges or opportunities within the store''s operations.
- Worked with the ad committee weekly to tailor ads to our local needs
- Conducted interviews and hired employees while providing counseling and termination support.
Save A Lot Store Owner
12 Years- Oversaw daily operations, ensuring efficient inventory management and customer service.
- Developed a management team to effectively run the store's daily operations.
- Implemented staff training programs to improve team performance and customer engagement.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Oversaw hiring, employee counseling with the management team, termination of employees if necessary
Store Manager of Operations
22 Years 4 Months- Oversaw daily store operations, ensuring compliance with safety and quality standards.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Implemented training programs for new staff, enhancing team performance and customer service.
- Developed strategic merchandising plans to improve product visibility and sales effectiveness.
- Fostered a customer-centric culture, resolving issues promptly to enhance shopping experience.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration by enabling our management team to make educated decisions.
Assistant Manager
19 Years- I started my career at Tops Market as a night stock clerk.
- Became Dairy/Frozen Manager
- Worked my way through Tops Assistant Manager training program
- As Second in Charge, filling in for the Store Manager in their absence. As Second in Charge, I oversaw the grocery, GM dairy and frozen departments.
- Ordered for and created displays to support weekly ads and increase profitability.
Education
High School Diploma
I started College out of high school, but my mother was involved in a near fatal car accident in my freshman year. She was hospitalized for months. My mother was a single parent raising four boys. I had two younger brothers at home, so I quit school to help maintain the household and drive the family for regular visits with our mother during her hospitalization.
My mother required several follow up Dr.'s visits for months after she was released from the hospital. I took a job working nights at Tops Markets to help support the family and keep my days free to run my mother to her appointments.
Skills
Master Marketer Award Through UNFI Wholesaler for Website and Social Media Development 2022
Jubilee Foods was participating in a Fuel Rewards Program through UNFI as many retailers were during the early 2,000's.
However as time went on, Fuel stations all developed their own Fuel Reward Programs and ours became secondary at the Fuel Stations we were working with. The cost of the program kept increasing and we felt we were not receiving any residual sales as everyone was going to the fuel station for their rewards.
We started a Perks Reward program at Jubilee Foods that actually rewarded the customers for the dollars they spent in the store. They redeemed those Perks for free items or dollars off on items at Jubilee Foods. UNFI helped us develop the program that actually brought customers back to the store instead of sending them to a fuel station.