Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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David Marte

The Bronx,NY

Summary

Dynamic luxury retail professional with six years of experience in driving sales and client care. Recognized for cultivating strong client relationships and delivering exceptional service, contributing to increased customer loyalty. Committed to fostering a collaborative environment, while continuously exploring innovative solutions to optimize operational efficiency and surpass personal goals, as well as team goals. A proven leader who strives to create a standard and energy that is otherwise missed.

Overview

6
6
years of professional experience

Work History

Client Advisor

Santa Maria Novella
New York, NY
05.2024 - Current
  • Consistently ranked as a top seller nationwide, leading KPIs in sales, conversion as well as client retention
  • Deliver exceptional and tailor service at both the NYC Flagship and The Pierre Hotel location, upholding the brand's heritage and luxury standards
  • Cultivate loyal client relationships through personalized interactions and deep product knowledge
  • Driving repeat business and high transaction values through strong clienteling and a refined sales approach
  • Demonstrated admirable ambassadorial qualities for the brand while serving as an exemplary model for colleagues
  • Ensured visual and operational excellence in both environments.

Client Advisor

Acne Studios Greene Street
New York, NY
11.2022 - 01.2024
  • Delivered exceptional customer service, guiding clients though the experience to foster loyalty and strong clientele
  • Consistently achieved and exceeded sales targets by leveraging deep product knowledge and personalized client interactions
  • Managed omni-channel services, ensuring a seamless integration between in-store and online customer experiences
  • Maintained high standard of visual merchandising, stock management and administrative procedures to support operations
  • Collaborated with team members to uphold the brand's identity and create a cohesive environment

Client Care Advisor

Louis Vuitton 5th Avenue Flagship
New York, NY
11.2021 - 11.2022
  • A member of the Client Care Services Team, supporting loyal clientele with their concerns while ensuring exceptional aftercare service, for a variety of products
  • Handled processing of accepting damaged or repairable merchandise.
  • Streamlined coordination of repair processes from initial intake through quality evaluation to final shipment.
  • Collaborated with management to enhance overall front-of-house operations, resulting in increased client and coworker satisfaction.

Sales Associate

Bloomingdale's 59th Street Flagship
New York, NY
09.2019 - 01.2021
  • Focused speciality in sales of men's jewelry and watch accessories.
  • Delivered exceptional performance by consistently outpacing personal and store objectives.
  • Expanded customer base through strategic promotion of new offerings and incentive plans.
  • Managed busy setting to provide tailored support for clients while shopping.

Education

Bachelor of Arts - Psychology

Loyola University Maryland
Baltimore, MD
05-2022

High School Diploma -

Fordham Preparatory High School
The Bronx, NY
05-2018

Skills

  • Communication
  • Sales and Revenue Growth
  • Customer Service Excellence
  • Adaptability and Flexibility
  • Team Collaborator
  • Networking Skills
  • Product Knowledge
  • Time Management Skills
  • Software and CRM Proficiency

Languages

English
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Client Advisor

Santa Maria Novella
05.2024 - Current

Client Advisor

Acne Studios Greene Street
11.2022 - 01.2024

Client Care Advisor

Louis Vuitton 5th Avenue Flagship
11.2021 - 11.2022

Sales Associate

Bloomingdale's 59th Street Flagship
09.2019 - 01.2021

Bachelor of Arts - Psychology

Loyola University Maryland

High School Diploma -

Fordham Preparatory High School

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David Marte