David Martin
Tacoma,WA
Summary
Accomplished Multi-Line Damage Adjuster with a proven track record at GEICO Ins. Co., adept in claims analysis and damage evaluation. Demonstrated excellence in customer communication and problem-solving, significantly enhancing client satisfaction. Skilled in fraud identification and loss estimation, ensuring accurate and timely resolution of complex claims. Excelled in high-pressure environments, showcasing exceptional multitasking abilities and attention to detail. Experienced with evaluating insurance claims and utilizes analytical skills to assess damage and liability. Strong understanding of policy coverage and effective negotiation techniques.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Multi-Line Damage Adjuster
GEICO Ins. Co.
10.2014 - Current
- Evaluated damage claims to determine liability and coverage.
- Investigated claims to identify potential fraud or misrepresentation.
- Provide detailed estimates to insureds and claimants to expedite repairs.
- Assessed property damage with repair facilities and confirm timelines.
- Coordinated with repair shops and contractors for prompt service delivery.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Assisted in catastrophe response efforts during natural disasters, ensuring prompt service to affected policyholders.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
Service Representative
Providence Health & Services
04.2004 - 10.2014
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
Education
No Degree - Computer And Information Systems
Lightpoint Solutions
Bellevue, Wa10-2001
Skills
- Claims Analysis
- Damage Evaluation
- Customer communication
- Multitasking abilities
- Claims documentation
- Fraud Identification
- Loss estimation
- Problem solving
- Time management
- Conflict resolution
- Attention To Detail
- Problem-solving
Accomplishments
- Maintained a superior quality rating of 3+ since 2017 to present, exceeding the average and was able to obtain Grade 66.
Certification
- OSHA Certified
- RV certified
- Motorcycle certified
- Boat trained
- Master Structural Damage Analysis certified by Chief Automotive Technologies.
- Advanced Technical Training certified
- Advanced Steering & Suspension certified.
Timeline
Multi-Line Damage Adjuster
GEICO Ins. Co.
10.2014 - Current
Service Representative
Providence Health & Services
04.2004 - 10.2014
No Degree - Computer And Information Systems
Lightpoint Solutions
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