David Martin
Rosemount,MN
Summary
Results-driven dispatch manager specializing in dispatch operations, vehicle tracking, and regulatory compliance. Demonstrated success in enhancing safety protocols and optimizing workflows, leading to improved operational efficiency and increased customer satisfaction.
Overview
26
26
years of professional experience
Work History
Dispatch Manager
EXPRESS AUTO TRANSPORT INC
Farmington, Minnesota
06.2021 - Current
- Coordinated dispatch operations, optimizing vehicle transportation across multiple locations.
- Implemented safety protocols to ensure compliance with industry regulations and standards.
- Monitored driver performance, ensuring adherence to safety regulations and timely deliveries.
- Scheduled and tracked preventive maintenance services for trucks and heavy equipment statewide, collaborating with internal mechanics and external vendors.
Senior Site Manager
U Pull R Parts
Rosemount, Minnesota
04.2017 - 06.2021
- Oversaw daily operations and site management for automotive parts yard, ensuring efficiency.
- Coordinated safety training sessions for all personnel to foster a safe work environment.
- Supervised staff scheduling and delegated tasks to optimize workflow and productivity.
- Implemented process improvements to enhance yard operations and customer service satisfaction.
- Reviewed supplier invoices for accuracy before processing payments to maintain financial integrity.
- Managed multiple projects concurrently, adhering to high standards throughout each phase.
- Ensured compliance with applicable laws, regulations, and codes related to building construction practices.
Site Manager
Valvoline Instant Oil
Plymouth, MN
05.2006 - 04.2017
- Managed daily operations for oil change and maintenance services to maximize efficiency.
- Supervised team to uphold safety protocols and ensure compliance.
- Trained staff on technical procedures and customer service excellence.
- Oversaw inventory control and supply chain management to reduce costs.
- Implemented process improvements that streamlined workflow efficiency.
- Mentored new employees on safety processes and operational procedures.
- Conducted interviews and hired qualified candidates for open positions.
- Prepared weekly schedules to optimize floor coverage within fiscal guidelines.
Service Manager
Crystal Pierz Marine
Forest Lake, Minnesota
01.2000 - 05.2006
- Managed daily service operations for marine equipment repairs and maintenance, ensuring timely and effective service delivery.
- Managed service staff, ensuring compliance with company policies and high customer satisfaction.
- Facilitated regular team meetings to gather customer feedback and align on operational objectives, enhancing service quality.
- Addressed customer inquiries regarding service status, leading to improved satisfaction and trust.
- Collaborated with sales team to deliver technical support for product-related questions.
- Maintained inventory of parts and supplies essential for repairs and services.
Education
Bachelor of Science -
Kaplan College
Renton, WA10-2012
Skills
- Dispatch operations and vehicle tracking
- Regulatory compliance
- Preventive maintenance
- Customer relationship management
Timeline
Dispatch Manager
EXPRESS AUTO TRANSPORT INC
06.2021 - Current
Senior Site Manager
U Pull R Parts
04.2017 - 06.2021
Site Manager
Valvoline Instant Oil
05.2006 - 04.2017
Service Manager
Crystal Pierz Marine
01.2000 - 05.2006
Bachelor of Science -
Kaplan College