Summary
Overview
Work History
Education
Skills
Software
Timeline
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David McCarter III

Mobile

Summary

Seasoned Infrastructure Engineer with 5+ years of experience designing, automating, and optimizing scalable cloud-based systems. Proven ability to reduce downtime and increase operational efficiency through proactive monitoring, scripting, and automation. Known for cross-functional collaboration, mentoring, with a strong commitment to performance, reliability, and security.

Overview

12
12
years of professional experience

Work History

Infrastructure Engineer

CNC Catastrophe & National Claims
09.2019 - Current
  • Optimized network performance by implementing advanced infrastructure solutions and monitoring tools.
  • Designed and implemented system security and data assurance.
  • Reduced downtime significantly with proactive troubleshooting, root cause analysis, and timely resolution of issues.
  • Designed and deployed scalable cloud-based systems for improved application performance and reliability.
  • Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business goals.
  • Enhanced system security by implementing robust access controls, encryption, and intrusion detection measures.
  • Streamlined processes by automating repetitive tasks using scripting languages such as Python, JavaScript, and shell scripts.
  • Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.
  • Evaluated emerging technologies to recommend strategic investments in infrastructure upgrades and enhancements.
  • Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Managed projects from inception to completion, meeting deadlines while staying within budget constraints.
  • Implemented best practices in change management to minimize disruptions during critical system updates.
  • Conducted capacity planning exercises to ensure adequate resources were available during peak periods of usage.
  • Established disaster recovery plans by designing redundant systems that ensured business continuity during unforeseen events.
  • Performed regular system audits to identify areas of improvement in performance, security, or compliance standards.
  • Trained junior engineers on industry-standard methodologies related to networking protocols, server administration techniques, or virtualization technologies.
  • Facilitated installation processes to deliver project requirements on time.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Led the planning and execution of a successful migration from on-premise infrastructure towards a hybrid-cloud environment, minimizing disruptions and maximizing benefits.
  • Evaluated existing procedures and made proactive adjustments to meet changing demands.
  • Collected project information and disseminated to appropriate stakeholders.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

Web Developer

Contracted
03.2019 - 12.2020
  • Enhanced user experience by implementing responsive web design and optimizing website performance.
  • Streamlined website maintenance tasks for increased efficiency and improved site functionality.
  • Increased website traffic through search engine optimization strategies and targeted content creation.
  • Reduced load times and improved site speed by optimizing images, scripts, and other assets.
  • Migrated websites to new platforms, minimizing downtime and maintaining seamless user experiences.

Manager

Steak N Shake
07.2013 - 03.2019
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Education

Bachelor of Science - Computer Science

University of South Alabama
05.2019

High School Diploma -

Murphy High School
05.2013

Skills

  • Decision-making skills
  • Problem-solving aptitude
  • Scripting and Programming
  • Virtual and Cloud Technologies
  • Infrastructure Automation
  • System Administration
  • Training and mentoring
  • Forward-thinking mindset
  • Self Motivation
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Cloud Infrastructure Management
  • Server Hardware Troubleshooting
  • Critical Thinking
  • IT infrastructure proficiency
  • Database Administration

Software

Amazon Web Services (AWS)

Microsoft Ecosystem: Power Platform (Power Apps, Power Automate), SharePoint, and Microsoft 365 tools for enterprise collaboration, automation, and application development

RingCentral – VoIP communication and unified messaging

NinjaOne – Remote monitoring and management (RMM

Hudu – IT documentation and knowledge base platform

ZKAccess – Physical access control system/key card creation

Timeline

Infrastructure Engineer

CNC Catastrophe & National Claims
09.2019 - Current

Web Developer

Contracted
03.2019 - 12.2020

Manager

Steak N Shake
07.2013 - 03.2019

High School Diploma -

Murphy High School

Bachelor of Science - Computer Science

University of South Alabama

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David McCarter III