David McCarthy
Oakland Park,FL
Summary
Dynamic Banquet Manager with a proven track record at Sonesta International Hotels Corporation, excelling in venue coordination and guest experience management. Recognized for enhancing operations and increasing guest satisfaction through effective team leadership and strategic communication. Skilled in staff training and quality assurance, driving exceptional service and operational excellence.
Overview
15
15
years of professional experience
Work History
Banquet Manager
Sonesta International Hotels Corporation
07.2022 - Current
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for Number-person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
Server
Beachcomber Hotel
12.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
General Manager
Union Kitchen and Bar
06.2021 - 12.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Garrison's Restaurant
04.2017 - 04.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Bar Manager
Owen And Ollie's Restaurant
09.2010 - 04.2017
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
Education
Greater Lowell Technical High School
Tyngsboro, MASkills
- Leadership qualities
- Venue coordination
- Team management
- Staff leadership
- Staff training
- Staff management
- Guest experience management
- Quality assurance
Timeline
Banquet Manager
Sonesta International Hotels Corporation
07.2022 - Current
Server
Beachcomber Hotel
12.2021 - 08.2022
General Manager
Union Kitchen and Bar
06.2021 - 12.2021
General Manager
Garrison's Restaurant
04.2017 - 04.2021
Bar Manager
Owen And Ollie's Restaurant
09.2010 - 04.2017
Greater Lowell Technical High School
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