Jose Roque Rosales
WILMINGTON,California
Summary
Experienced banquet manager known for coordinating seamless events and maintaining high standards of service delivery. Expertise in teamwork and collaboration, focused on achieving optimal guest satisfaction and operational efficiency.
Overview
26
26
years of professional experience
Work History
Banquet Manager
Palos Verdes Golf Club
Palos Verdes Estates, CA
10.1993 - 08.2015
- Coordinated and executed high-profile events, ensuring seamless operations and guest satisfaction.
- Developed and implemented training programs for staff, enhancing service delivery standards.
- Managed vendor relationships to optimize catering services and procurement processes.
- Oversaw event logistics, including setup, teardown, and equipment management for large functions.
- Maintained a safe working environment by enforcing health and safety standards among staff members.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Server
Torrance Olive Garden
Torrance, CA
10.1989 - 08.1999
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, demonstrating strong organizational skills and attention to detail.
- Collaborated with kitchen staff to ensure timely order delivery and adherence to quality standards.
- Trained new team members on menu items and service protocols, fostering a collaborative work environment.
- Suggested menu items based on customer preferences, increasing sales through effective upselling techniques.
Education
Associate of Arts - Business Administration
El Camino College
Torrance, CA05-2004
Skills
- Leadership qualities
- Venue coordination
- Team management
- Staff leadership
- Schedule coordination
- Banquet setup
- Teamwork and collaboration
Accomplishments
- Supervised team of 50 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
English
Professional Working
Interests
- Gardening
- I enjoy helping others
- Dancing
- Horseback Riding
- Cooking
Timeline
Banquet Manager
Palos Verdes Golf Club
10.1993 - 08.2015
Server
Torrance Olive Garden
10.1989 - 08.1999
Associate of Arts - Business Administration
El Camino College