David McCarty
Austin,TX
Summary
I'm an expert in conducting comprehensive research and analysis, drawing on an academic background to dissect complex societal issues, historical events, and psychological phenomena. Fluent in both Criminology and Latin American History, I bring a deep appreciation for diverse cultures, facilitating nuanced perspectives in problem-solving and communication. Masters-level knowledge in Psychology enables me to comprehend human behavior, making data-driven decisions and contributing valuable insights to multifaceted projects. Proven ability to convey ideas clearly and persuasively, whether in academic research, historical narratives, or psychological assessments. Excellent written and verbal communication skills. Highly skilled in critical thinking and problem-solving, navigating complex issues with a strategic and analytical mindset. Dedicated to lifelong learning, I hold a commitment to staying abreast of emerging trends, theories, and methodologies in criminology, history, and psychology. Passionate about leveraging my skills to contribute meaningfully to projects that intersect with social issues. Eager to collaborate with professionals who share a dedication to positive societal impact and innovative problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AmeriCorps Member
Breakthrough Central Texas
09.2023 - Current
- Implementing and refining programs aimed at enhancing the academic experience for first-generation students, fostering an environment conducive to learning and achievement
- Providing personalized guidance to students, offering support on academic challenges, and assisting in navigating the college landscape
- Collaborating with educational institutions, community partners, and stakeholders to create a network of support for first-generation students
- Utilizing data analysis to assess program effectiveness, identify areas for improvement, and ensure the continuous enhancement of support services
- Orchestrating workshops, seminars, and events to promote community engagement, disseminate vital information, and celebrate milestones in students' academic journeys.
Customer Service Associate
The Home Depot Inc
09.2022 - 09.2023
- Worked varied hours to meet seasonal and business needs
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
- Stocked merchandise, clearly labeling items, and monitoring online orders
- Greeted customers and offered assistance for increased customer satisfaction
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Managed efficient cash register operations
- Engage in friendly conversation with customers to better uncover individual needs
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Listened to customer needs and desires to identify and recommend optimal products
- Managed customer relations through communication and helpful interactions
- Used in-store systems to locate inventory and place special orders for customers
- Maintained relationships with customers to maximize sales opportunities
- Utilized customer feedback to improve product offerings.
House Mover
Mr. Lifter Company
06.2020 - 09.2020
- Arranged items at destination according to customer requests and instructions
- Loaded and unloaded trucks with customer possessions or merchandise
- Inspected items for damage and reported issues to supervisor for resolution
- Followed verbal and written instructions to properly move and ship products
- Prevented load shifting or damage by using bracing and strapping techniques
- Verified quantity and description of materials received by checking merchandise against the packing list
- Maintained a clean, orderly work environment free of hazards
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight
- Followed safety protocols to prevent accidents and injuries
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
Associate
The Home Depot Inc
05.2020 - 09.2020
- Worked varied hours to meet seasonal and business needs
- Stocked & delivered merchandise, clearly labeling items, and arranging according to online orders
- Greeted customers and offered assistance for increased customer satisfaction
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Cashier & Customer Service
Dame Crush
11.2017 - 09.2019
- Managed the logistics of 3 stores across Round Rock, Austin, and San Marcos Texas
- Performed cash, card, and check transactions to complete customer purchases
- Build relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Welcomed customers and helped determine their needs
- Handled cash with high accuracy and took care to check bills for fraud
- Stocked, tagged, and displayed merchandise as required
- Worked closely with the shift manager to solve problems and handle customer concerns
- Responded promptly to requests for assistance, spills, and customer inquiries
- Addressed customer needs and made product recommendations to increase sales
- Maintained current knowledge of store promotions and highlighted sales to customers
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Conducted inventory counts by adding each item in stock and documenting it in the computer system.
Cashier
Bush's Chicken
06.2017 - 07.2017
- Managed rush hour orders, prep food, stock supplies and maintained the store clean
- Performed cash, card, and check transactions to complete customer purchases
- Greeted customers entering the store and responded promptly to customer needs
- Build relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs.
Landscaping Crew Member
El Paso Landscaping
06.2014 - 08.2014
- Maintained routine landscaping schedules to boost lawn health
- Installed stonework according to landscape design plan and client specifications
- Support landscaping crew as needed.
Education
Master of Science: Psychology -
University of Chester
Chester, United Kingdom12.2022
Bachelor of Arts: Criminology & Spanish -
University of Chester
Chester, United Kingdom06.2021
High School Diploma -
John B Connally High School
Austin, TX06.2018
Skills
- Resource Identification
- Academic Counseling
- Analytical Thinking
- Dependable and Responsible
- Critical Thinking
- Friendly, Positive Attitude
- Multitasking Abilities
- Problem-Solving
- Data Management
- Teamwork and Collaboration
- Decision-Making
- Organizational Skills
- Flexible and Adaptable
- Project Planning
- Work Planning and Organization
Honors Awards
- National Honor Society - John B Connally High School, 10/2017 - Graduated with Honors
- Employer of the month - Dame Crush, July 2018 June 2019 July 2019
- Employer of the month – The Home Depot, November 2022 December 2022
Certification
- Youth Mental Health, Mental Health First Aid USA
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
AmeriCorps Member
Breakthrough Central Texas
09.2023 - Current
Customer Service Associate
The Home Depot Inc
09.2022 - 09.2023
House Mover
Mr. Lifter Company
06.2020 - 09.2020
Associate
The Home Depot Inc
05.2020 - 09.2020
Cashier & Customer Service
Dame Crush
11.2017 - 09.2019
Cashier
Bush's Chicken
06.2017 - 07.2017
Landscaping Crew Member
El Paso Landscaping
06.2014 - 08.2014
Master of Science: Psychology -
University of Chester
Bachelor of Arts: Criminology & Spanish -
University of Chester
High School Diploma -
John B Connally High School
- Youth Mental Health, Mental Health First Aid USA
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