Proven leader with a track record of enhancing customer satisfaction and profits at 500 Gramos Grill. Excelled in staff leadership and sales expertise, boosting brand visibility and fostering strong community ties. At Product Innovations Research, revolutionized training methods, merging business planning with engaging customer service to elevate team performance and client retention.
Hi, I’m
David Mcfarland
Tampa,FL
Summary
Overview
20
years of professional experience
Work History
500 Gramos Grill
Restaurant Owner
07.2021 - Current
Job overview
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Recruited, hired, and trained talented staff to fill vacancies.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Product Innovations Research (Hempz Beauty)
Global Sales Trainer
09.2010 - 04.2021
Job overview
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Educated clients on proper use of products and systems.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Recorded and edited videos to facilitate remote learning.
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Icon Mortgage
Licensed Mortgage Broker
03.2004 - 01.2009
Job overview
- Developed targeted marketing strategies to generate new leads and increase business opportunities in the local market.
- Assisted clients with navigating complex mortgage regulations while guiding them through each step of the application process.
- Managed a diverse portfolio of loans, consistently meeting monthly sales targets and quotas.
- Negotiated favorable terms for clients by leveraging strong relationships with lenders and advocating for borrower needs.
- Collaborated closely with loan processors and underwriters to ensure timely approvals and successful closings for clients.
- Built a strong referral network by maintaining positive relationships with realtors, builders, and other industry professionals.
- Delivered exceptional customer service by promptly addressing client inquiries, providing regular updates on loan status, and offering expert advice on various mortgage products.
- Supported underwriters by promptly resolving any discrepancies or issues with loan documentation.
Education
Florida SouthWestern State CollegeFort Myers, FL
Associate In Science from Business Administration And Management
University Overview
Skills
- Business Planning
- Customer Engagement
- Staff Leadership
- Staff hiring
- Sales expertise
- Sales proficiency
- Customer Service
- Relationship Building
- Customer Retention
- Recruitment
Timeline
Restaurant Owner
500 Gramos Grill
07.2021 - Current
Global Sales Trainer
Product Innovations Research (Hempz Beauty)
09.2010 - 04.2021
Licensed Mortgage Broker
Icon Mortgage
03.2004 - 01.2009
Florida SouthWestern State College
Associate In Science from Business Administration And Management