Summary

Overview

Work History

Education

Skills

Timeline

David McGuire

Oakland,CA

Summary

Head of Strategic Customer Success | Enterprise SaaS Leader | Organizational Scaling "Strategic Customer Success leader with 10+ years of experience driving value in complex B2B environments. Proven track record of leading organizations of 130+ and managing high-touch enterprise relationships at Oracle and Bill.com. Expert at designing programmatic frameworks for upmarket adoption and bridging the gap between customer insights and product evolution. A 'leader of leaders' dedicated to coaching tenured teams, optimizing Time-to-Value (TTV), and ensuring measurable outcomes for the most sophisticated global accounts."

Overview

years of professional experience

Work History

Mate

Trader Joe's

Alameda, California

08.2023 - Current

The Builder Mentality: "Architected operational playbooks for a 130+ person team, moving from manual processes to scalable feedback loops that improved team accountability and performance."
SaaS & Systems Foundation: "Deep technical roots in CX Service and Field Service Sales (Oracle), and early-stage Customer Success (Bill.com), managing the full lifecycle from onboarding to retention."
Commercial Impact: "Partnered with executive leadership to execute merchandising and operational strategies that directly contributed to a 10% increase in revenue."

Seasonal Priority Service Agent

Minted

San Francisco, California

10.2022 - 01.2023

Delivered high-touch support using a brand-forward, retention-focused approach, maintaining a 90% CSAT score.
Troubleshot complex, escalated cases by balancing immediate customer needs with long-term company policy.

Executive Assistant & Writer's Assistant

Air Bud Entertainment

Malibu, CA

01.2020 - 04.2021

Coordinated script development timelines and acted as a strategic liaison for the CEO and CFO, ensuring operational clarity across diverse stakeholder groups.

Freelance TV Production

(HBO, Showtime, Paramount)

Los Angeles, CA

08.2017 - 01.2020

Managed on-set and office operations in high-pressure, deadline-driven environments requiring extreme adaptability and cross-functional coordination.

CX Service & Field Service Sales Consultant

Oracle

Redwood City, California

05.2015 - 06.2017

Advised enterprise clients on modern cloud computing (SaaS/PaaS) to improve online customer experience and resolve complex service issues.
Focused on lowering service costs while increasing conversion through best-in-class customer service standards.

Sales Engineer / Sales Development Representative

8x8

San Jose, California

01.2014 - 05.2015

Developed technical UCC cloud solutions for mid-market and distributed enterprises, leveraging proprietary SaaS platforms to meet networking and security requirements.

Customer Success Manager / Customer Service Repres

Bill.com

Palo Alto, California

08.2010 - 12.2013

Early-Stage SaaS Specialist: Navigated the transition from entry-level support to CSM, helping build the foundation for customer success protocols during the company's high-growth phase.