David McLaughlin
Orlando,FL
Summary
Experienced and detail-oriented candidate with a strong background in program development, project management, research analysis, and exceptional Guest Service. Equipped with excellent communication and collaborative skills with a creative mindset and proven ability to lead teams and deliver results across multiple resorts and departments.
Overview
9
9
years of professional experience
Work History
Lake Patrol Coordinator
Walt Disney World
Orlando, FL
10.2019 - Current
- Supervised Day-to-Day operations of three separate resort marinas, composed of 22 watercraft vessels, totaling 1.5 million in annual revenue.
- Developed, implemented, and refined flagship lake patrol operations for night-time fireworks cruises, safety, and auditing procedures.
- Provided support and operational guidance for daily operations across Marinas, Fireworks Cruises and Lake Patrol.
- Directed and oversaw Lake Patrol onboarding, fuel barge, and In-Service training for Cast Members.
- Performed emergency action procedures for watercraft-based medical emergencies and incidents.
Research Assistant
University Of Central Florida
Orlando, FL
06.2021 - 06.2022
- Recorded and analyzed data to produce reports of results of human behavior in data collection of over 50 Housekeeping Cast Members
- Performed qualitative and quantitative data assessment and compilation for reports for multiple academic research papers and corporate partners.
- Interviewed, assessed, and observed behavior of human subjects.
Recreation Supervisor
Loews Hotels
Orlando, FL
02.2014 - 09.2019
- Operated and Managed five recreation departments across six different four-diamond resorts.
- Interviewed, trained and supervised personnel to perform job functions of recreation center, cabana attendants, and lifeguards.
- Coordinated monthly In-Service Training and maintained Lifeguard ongoing training and personal development.
- Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
- Managed and maintained poolside storefronts totaling in over $240,000 annual profit.
- Partnered with outside departments such as Ellis & Associates, Ecolab, Human Resources, Legal, stakeholders, etc. to assure operational compliance and efficiency.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL07.2023
Skills
- A la Carte
- Lilo
- GEMS
- Launch
- CDS
- First Aid/CPR
- Microsoft Suite Proficiency
- Training and Development
Timeline
Research Assistant
University Of Central Florida
06.2021 - 06.2022
Lake Patrol Coordinator
Walt Disney World
10.2019 - Current
Recreation Supervisor
Loews Hotels
02.2014 - 09.2019
Bachelor of Science - Psychology
University of Central Florida
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