David McVey
Acworth,GA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
16
16
years of professional experience
Work History
Manager
Mellow Mushroom
Acworth, GA
01.2021 - 02.2024
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained and advised on New Hire Practices
- Monitored staff performance and addressed issues.
- Was responsible for Customer Satisfaction Growth
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Manager
Jason's Deli
Kennesaw, GA
03.2018 - 05.2020
- Hiring and Training Development
- Brought The Staffing Levels up to Company Standards.
- Created and facilitated SOP
- Provided leadership during times of organizational change or crisis situations.
- Initiated new projects that resulted in increased productivity across all departments.
Manager, Projects
O'Charleys
Canton, GA
08.2008 - 02.2018
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Maintained records of all customer interactions and transactions.
- Trained new employees on the use of customer relationship management software systems.
- Performed root cause analysis on recurring problems encountered by customers.
- Resolved customer complaints in a timely manner.
- Served as a liaison between management team and lower level employees.
- Prepared weekly schedules for staff members based on their availability.
- Created promotional campaigns to increase store traffic and generate revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor of Arts - Mass Media Communication
Kennesaw State University
Kennesaw, GASkills
- Marketing
- Brand Management
- Staff Training and Development
- Cross-Functional Teamwork
- Team Leadership
- Staff Management
- Complex Problem-Solving
- Customer Relationship Management (CRM)
Affiliations
In my
Timeline
Manager
Mellow Mushroom
01.2021 - 02.2024
Manager
Jason's Deli
03.2018 - 05.2020
Manager, Projects
O'Charleys
08.2008 - 02.2018
Bachelor of Arts - Mass Media Communication
Kennesaw State University