DAVID MEDINA
Woodside
Summary
Motivated college student with a great record academy. Bilingual with excellent communication and time management skills. Upbeat, customer-focused Sales Associate with 4 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experiences through welcoming interactions and extensive product knowledge. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CVS Pharmacy
Woodside, NY
11.2024 - Current
- Followed restaurant guidelines regarding food safety and hygiene to prevent illness.
- Assist customers in finding specialty products and provide detailed information about their origin, ingredients, and preparation methods.
- Cleaned shelves, counters, and tables to maintain an organized store.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
- Exchanged merchandise for customers and accepted returns.
- Bagged or packaged purchases and wrapped gifts.
- Maintained records related to sales for store management.
- Observed safe work practices and conducted safety inspections to reduce workplace accidents.
- Specialty Team Member, Whole Foods Market Inc, July 2018-September 2020
- Assisted customers with product selection and provided knowledgeable recommendations.
- Collaborated with team members to ensure optimal store presentation and merchandising standards.
- Trained new team members on product knowledge, store policies, and customer interaction techniques.
- Provided exceptional customer service during high-volume periods, maintaining professionalism under pressure.
Server
Emilia by Nai
Noho, NY
11.2022 - 03.2023
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Provided exceptional service to a high volume of daily customers.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Informed customers of daily specials and signature menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Server, Emilia by Nai, November 2022-March 2023
Education
High School Diploma -
The Urban Assembly School of Collaborative Health
Brooklyn06-2018
Some College (No Degree) - Film And Video Production
Borough of Manhattan Community College of The City University of New York
New YorkSkills
- POS Software
- Ability to Lift 40 pounds
- Strong Communication and Interpersonal Skills
- Available Nights, Weekends and Holidays
- Multitasking
- Positive Attitude
- Teamwork
- Customer service
- Critical thinking
- Relationship building
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
CVS Pharmacy
11.2024 - Current
Server
Emilia by Nai
11.2022 - 03.2023
Some College (No Degree) - Film And Video Production
Borough of Manhattan Community College of The City University of New York
High School Diploma -
The Urban Assembly School of Collaborative Health