David Mendez
Victoria
Summary
Results-driven Service Desk Representative with expertise in hardware troubleshooting and technical support. Proficient in utilizing ticketing systems to enhance service efficiency and streamline support processes. Strong communication skills and a proven ability to resolve customer issues, leading to high satisfaction rates and improved user experience.
Overview
9
9
years of professional experience
Work History
Service Desk Representative
Walmart
03.2023 - Current
- Resolved hardware and software issues, ensuring timely support for end-users.
- Enhanced customer satisfaction by addressing inquiries about product availability and policies.
- Tracked service requests using ticketing systems, prioritizing based on urgency and impact.
- Identified recurring issues with team collaboration, contributing to knowledge base development.
- Trained new staff on troubleshooting methods and customer service best practices.
- Built positive customer relationships through effective communication and problem-solving skills.
- Provided exceptional customer support via phone, email, and chat to resolve inquiries and issues.
Jeweler
Signet Jewelers
06.2022 - 03.2023
- Ensured high-quality standards by inspecting finished jewelry products thoroughly.
- Reduced client turnaround time by developing efficient jewelry repair workflows.
- Enhanced customer satisfaction through personalized consultations and design recommendations.
- Collaborated with sales team to offer expert guidance on gemstones and designs.
- Streamlined inventory management systems for effective control of materials and goods.
- Promoted store events via social media, attracting new clientele and increasing visibility.
Sales Associate
Dillard's
06.2021 - 06.2022
- Enhanced customer loyalty by providing exceptional service during shopping experiences.
- Streamlined inventory management through timely restocking and organized merchandise displays.
- Communicated product features effectively, leveraging developed product knowledge for customer engagement.
- Achieved sales targets by collaborating with team members on merchandising strategies.
- Resolved customer inquiries promptly, maintaining high levels of satisfaction and loyalty.
- Trained new associates on sales techniques, fostering a productive work environment.
Team Member
Planet Fitness
01.2021 - 07.2021
- Enhanced service speed and order accuracy through effective process improvements.
- Monitored inventory levels to ensure timely supply restocking and demand fulfillment.
- Resolved customer issues quickly, promoting loyalty and positive dining experiences.
- Maintained clean and organized workstations, improving overall restaurant efficiency.
- Promoted team safety by keeping work areas clean and organized.
- Trained new team members on procedures and safety protocols effectively.
Team Member
Chick-fil-A
07.2020 - 12.2020
- Achieved high customer satisfaction through attentive communication and responsiveness.
- Operated kitchen equipment safely, maintaining sanitation standards effectively.
- Facilitated smooth workflow by collaborating with team members during peak hours.
- Trained new staff on operational procedures and customer service techniques.
- Maintained efficiency and productivity across all assigned tasks.
- Enhanced individual and team performance through strong product knowledge and customer service skills.
Packer Operator
Berry Global
12.2019 - 07.2020
- Achieved production goals by operating packaging machinery efficiently.
- Reduced waste by monitoring product quality and adhering to specifications.
- Trained new hires on safe equipment operation and company protocols effectively.
- Minimized downtime through routine maintenance checks on machinery performance.
- Enhanced workflow efficiency by collaborating with team members regularly.
Team Member
Laser World
05.2017 - 12.2019
- Provided exceptional customer service to members, ensuring a welcoming environment.
- Assisted in onboarding new members, explaining facility features and services.
- Monitored fitness floor activities, ensuring safety and adherence to policies.
- Collaborated with team members to optimize operational efficiency and member satisfaction.
- Conducted routine inspections of equipment, reporting maintenance needs promptly.
- Trained junior staff on best practices for customer engagement and facility upkeep.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Increased online sales by implementing effective marketing strategies and managing promotional campaigns.
Education
Associate of Applied Science - IT Network Security
Victoria College
Victoria, TX03-2026
High School Diploma -
Victoria East Highschool
Victoria, TX03-2019
Skills
- Ticketing system experience
- Remote support
- Guest communication
- Training and mentoring
- Hardware troubleshooting
- Customer service
- Problem-solving skills
- Time management
- Computer skills
- Cash handling
- Team building
- Safety and security procedures
- Microsoft office
- Front desk management
- Documentation
- Oral and written communications
Timeline
Service Desk Representative
Walmart
03.2023 - Current
Jeweler
Signet Jewelers
06.2022 - 03.2023
Sales Associate
Dillard's
06.2021 - 06.2022
Team Member
Planet Fitness
01.2021 - 07.2021
Team Member
Chick-fil-A
07.2020 - 12.2020
Packer Operator
Berry Global
12.2019 - 07.2020
Team Member
Laser World
05.2017 - 12.2019
Associate of Applied Science - IT Network Security
Victoria College
High School Diploma -
Victoria East Highschool