Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Accomplishments
Work Preference
Interests
Timeline
Quote
Software
BusinessAnalyst
DAVID TEJEDA  MENDEZ

DAVID TEJEDA MENDEZ

APPLE MOBILITY AND SUPPORT
Santa Maria,CA

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work History

APPLE MOBILITY AND SUPPORT

Best Buy
Santa Maria
12.2015 - Current

While working at Bestbuy, I earned numerous promotions while working there, ranging from customer service to sales, and eventually advanced to the role of Apple master specialist and Sprint expert, which was a vendor-sponsored specialist program aimed at promoting "APPLE" products and "Sprint, and Verizon" activations and support.

  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Education

Bachelor of Science - Computer Science In Applied Cyber Sercurity

Strayer University
Washington, DC
07.2024 - Current

High School Diploma -

Pioneer Valley High School
Santa Maria, CA
06.2015

Skills

  • Product demonstrations
  • Upselling strategies
  • Network development
  • Fluent in (Spanish & English)
  • Staff Training
  • Customer service
  • Sales expertise
  • Customer Relations
  • Interpersonal communication skills
  • Systems and software programs
  • Strategic Planning
  • Client Service

Computer skills

Installation and repair

Computer Troubleshooting

Software installation

System upgrades

Hardware installation

Software applications

Device configuration

Software updates

Printers and peripherals installation

Technical support

System diagnostics

Email account set up

Technical analysis

Virus removal

Computer assembly

Desktop and laptop installations

PC refurbishment

Hardware configuration

Help desk experience

Apple ios

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Certification

  • CA Driver's License
  • CompTIA IT Fundamentals+ Certificate - Computing Technology Industry Association (CompTIA) in PROGRESS
  • CompTIA A+ Certification - Computing Technology Industry Association (CompTIA) IN PROGRESS

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Resolved product issue through consumer testing.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementPersonal development programs

Interests

Cloud Computing (AWS, Azure, GCP)

Cybersecurity & Ethical Hacking

AI & Machine Learning

Blockchain & Web3 Technologies

DevOps & Automation

Big Data & Analytics

IoT (Internet of Things)

Software Development & Product Management

Timeline

Bachelor of Science - Computer Science In Applied Cyber Sercurity

Strayer University
07.2024 - Current

APPLE MOBILITY AND SUPPORT

Best Buy
12.2015 - Current

High School Diploma -

Pioneer Valley High School

Quote

Everything in life is just for a while.
Philip K. Dick

Software

Operating Systems: Windows (10/11, Server) macOS Linux (Ubuntu, CentOS, Red Hat

Remote Desktop Tools (TeamViewer, AnyDesk)

Microsoft 365 (Word, Excel, Outlook, Teams)

Google Workspace (Docs, Sheets, Drive, Meet)

Slack, Zoom

DAVID TEJEDA MENDEZAPPLE MOBILITY AND SUPPORT