David Merchant
Broken Arrow,OK
Summary
Accomplished supervisor known for fostering a culture of excellence through effective training and mentoring. Skilled in inventory control and problem resolution, contributing to operational efficiency and enhanced client satisfaction.
Experienced Supervisor skilled in overseeing daily operations and inventory management. Known for implementing safety protocols and mentoring staff to enhance performance. Ready to leverage expertise to drive customer satisfaction and operational excellence.
Overview
29
29
years of professional experience
1
1
Certification
Work History
BPRV Supervisor/Senior Field Service Technician
Premco/BS&B Safety Systems LLC
Tulsa, OK
11.1996 - 09.2025
- Field Service domestic and international travel to work with customers in Petrochemical Plants to troubleshoot and service BS&B valves over the last 20 years.
- Travel to include onshore and offshore.
- I had an intricate part of the R & D on Buckling Pin Valves and High Pressure refrigeration valves. Working directly with engineering.
- I performed the necessary lathe mill operations to maintain critical tolerances during the assembly of BS&B valves.
- I worked directly with inspection to felicitate third party inspections and audits.
- Supervised daily operations, ensuring compliance with safety protocols and standards.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Broken Arrow Senior High School
Broken Arrow, OK05-1985
Skills
- Verbal and written communication
- Safety protocols
- Troubleshooting and repair
- Installation and maintenance
- Heavy lifting
- Customer support
- Interdepartmental collaboration
- Customer training
- Feedback
- Advanced troubleshooting
- Mechanical background
- Positive attitude
- Safety assessment
- Accountability and work ethic
- Vehicle maintenance
- Preventive Maintenance
- Inventory management
- Quality assurance
- Equipment Repair
- Technical support
- Mechanical aptitude
- Customer consulting
- Routine maintenance
- Reliability
- Excellent communication
- Problem-solving
- Multitasking Abilities
- Computer skills
- Customer relations
- Welding Mig and Stick
- Manual Lathe and Mill operations
- Written communication
- Teamwork
- Inventory control
- Building Maintenance
Certification
ASME National Board UV Certified Individual
BOSIET ( Basic Offshore Safety Induction & Emergency Training)
TWIC (Transportation Worker Identification Credential)