David M.G. Turnbull
Livermore,CA
Summary
Experienced professional with a diverse background in sales, customer service, drafting, IT support, and personnel management. Recognized for a strong work ethic and a diligent approach, consistently leveraging a personable nature and extensive customer service experience to drive success for clients and the organization. Committed to continuous personal growth while delivering exceptional results that benefit all stakeholders. Passionate about utilizing knowledge of information technology to enhance operational efficiency and customer satisfaction.
Overview
33
33
years of professional experience
Work History
Market Manager
Caravedo Pisco
12.2025 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
- Leveraged data analytics tools to gain insights into customer behavior patterns, informing future sales tactics and promotional strategies.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Led sales team training initiatives to improve performance and increase revenue generation.
Brand Ambassador
Catedral De Mi Padre Mezcal
Oakland
03.2026 - Current
- Cultivated brand awareness through engaging consumer interactions at events and tastings.
- Educated customers on product features, health benefits, and responsible consumption practices.
- Collaborated with sales teams to align messaging and drive product adoption in target markets.
Field Manager SF and East Bay
Sucellus Wines and Spirits
01.2024 - 12.2025
- Responsible for selling and promoting partner brands in both off and on premise accounts throughout region.
- Creating and maintaining customer relationships. Promoting the brand in person and responding to brand and customer needs
- Looking for and acquiring new brand opportunities. With goal of Growing the brand identity within the market.
Shift Manager: Beer Lead
Beverages and More Go Puff
01.2023 - 01.2024
- Oversaw ordering for the Beer department and maintained stock levels and appearance.
- Entrusted with opening and closing procedures, including checking cash drawers and creating daily deposits, resolving discrepancies as needed, and reporting issues.
- Provided product recommendations to customers.
Brewery Taproom Manager
Homegrown Hops Brewing Company
01.2021 - 01.2023
- Managed the daily operations of the brewery taproom, ensuring smooth functioning.
- Collaborated with other members of the management team to deliver excellence in customer service.
- Implemented operational processes and conducted staff training.
Design Draftsman
All On Electric and Solar
01.2014 - 01.2021
- Managed solar projects from site survey through to jurisdiction-permitted status.
- Prepared engineering plan sets using information gathered during site surveys.
- Selected equipment based on location and customer specifications.
- Coordinated with relevant authorities, revised plans when necessary, and expedited permit issuance.
- Received equipment into the warehouse, operating a forklift as required.
Wine Consultant/Assistant Manager
Vin Chicago
Naperville, IL
09.2012 - 08.2014
- Supported the General Manager as a key holder, responsible for opening and closing the store and managing the store as scheduled.
- Supervised two part-time members of and provided excellent customer experience.
- Ordered inventory according to distribution plans, sales trends, and product availability.
- Merchandised the store to align with seasonal promotions and holidays.
- Logged and fulfilled customer orders and inquiries, following up as necessary.
- Received products and processed them into the inventory control system, which was essential for fulfilling online orders from store inventory.
- Maintained store appearance and cleanliness.
Wine Consultant
Binny's Beverage Depot
Downers Grove, IL
10.2009 - 12.2011
- Worked in the wine department of a large Chicago liquor chain, delivering outstanding customer service.
- Greeted customers warmly and helped them in selecting products based on their expressed preferences.
- Monitored product sales and reordered stock to maintain shelf levels.
- Merchandised products according to stock levels and seasonal requirements.
- Planned tastings, coordinated with vendors for samples and pourers, and produced flyers for events.
- Designed and produced staff and industry review tags to enhance customer shopping experience.
Stock Associate
Sam's Wines and Spirits
05.2008 - 10.2009
- Provided customer service in the beer and wine departments.
- Created displays and signage to promote products.
- Retrieved back stock to maintain store inventory levels, certified to use the Sky Jack elevated platform.
- Aided receiving staff and organized back stock into designated zones.
IT Technician
Foot Locker B.V.
Vianen, The Netherlands
08.1999 - 03.2003
- Worked in a multinational environment, supporting European users at Foot Locker's European headquarters.
- Resolved cross-platform issues involving Windows NT/98/2000/XP, Mac OS9, OSX, and AS400 systems.
- Provided call support for European retail systems and back-office servers.
- Coordinated with U.S. colleagues on applications running on the U.S. mainframe.
- Collaborated with outside contractors to support Apple Mac equipment in the marketing department.
- Recommended and sourced new software for Apple equipment used in marketing.
Systems Manager/Engineer
A.W.E. plc
04.1997 - 07.1999
- Managed the operations and maintenance of the design office's CAD workstations and network.
- Planned and installed CAD networks, including hardware and software.
- Provided training for design staff on CAD applications such as Unigraphics and Personal Designer.
- Developed procedures to enhance user and system productivity.
- Created and implemented CAD procedures and work instructions.
- Supported users in operating DOS, Windows, Windows NT, and Unix applications.
Design Draftsman
A.W.E. plc
01.1994 - 03.1997
- Worked as part of a team using CAD software to produce mechanical engineering drawings for test assemblies and modifications to existing products.
- Created comprehensive mechanical engineering drawing packages to meet project engineers' requirements.
- Utilized fasteners and standard parts to complete assemblies.
Education
Btec H.N.C - mechanical engineering
Newbury Technical College
Berkshire, England08-1992
City and Guilds - mechanical engineering and electronics
Newbury Technical College
Berkshire, EnglandSkills
- Mechanical Engineering Drawing
- Customer Service
- Relationship Building
- Machine Tool Maintenance
- Diligent and Motivated
- Inventory Management
- Computer Support
- Hands-on Engineering Experience
- Staff Supervision
Timeline
Brand Ambassador
Catedral De Mi Padre Mezcal
03.2026 - Current
Market Manager
Caravedo Pisco
12.2025 - Current
Field Manager SF and East Bay
Sucellus Wines and Spirits
01.2024 - 12.2025
Shift Manager: Beer Lead
Beverages and More Go Puff
01.2023 - 01.2024
Brewery Taproom Manager
Homegrown Hops Brewing Company
01.2021 - 01.2023
Design Draftsman
All On Electric and Solar
01.2014 - 01.2021
Wine Consultant/Assistant Manager
Vin Chicago
09.2012 - 08.2014
Wine Consultant
Binny's Beverage Depot
10.2009 - 12.2011
Stock Associate
Sam's Wines and Spirits
05.2008 - 10.2009
IT Technician
Foot Locker B.V.
08.1999 - 03.2003
Systems Manager/Engineer
A.W.E. plc
04.1997 - 07.1999
Design Draftsman
A.W.E. plc
01.1994 - 03.1997
Btec H.N.C - mechanical engineering
Newbury Technical College
City and Guilds - mechanical engineering and electronics
Newbury Technical College