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David Micheal
Queens,NY
Summary
Dependable and hardworking professional with over 10 years of experience in customer service, commercial driving, dispatch, and pharmacy support. Known for excellent communication skills, attention to detail, and the ability to resolve customer issues effectively in a fast-paced environment. Strong multitasker with proven ability to handle operations, manage self-checkout systems, coordinate projects and tasks given to me. Support high-volume, Bilingual and tech-savvy with a background in scheduling, inventory handling, and relationship building.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Also Known for reliability and fostering positive work environment.
Overview
1
1
Certification
2021
2021
years of professional experience
Work History
Administrative Assistant
Home Base Inc.
- filed paperwork, and scheduled travel
- Maintained communal office areas and supported day-to-day operations
- Helped with content creation for digital outreach
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Sales Associate/Bilingual Customer Service Representative
Modell’s Sporting Goods
Barclays center, NY
01.2017 - 2021
- Greeted customers and improved sales engagement
- Operated registers and balanced cash drawers
- Assisted with receiving and restocking merchandise
- Delivered exceptional customer service to enhance shopping experiences and foster loyalty.
- Assisted customers in product selection, demonstrating extensive knowledge of sporting goods and equipment.
- Managed inventory levels, ensuring stock availability through effective merchandise organization.
- Trained new associates on sales techniques and store policies to improve team performance.
- Collaborated with management to execute promotional campaigns, increasing foot traffic and sales volume.
Sales Associate / Customer Service
Dollar Tree
Queens, NY
01.2020 - 01.2021
- Assisted customers with purchases and product location
- Handled cash register and completed end-of-day drawer counts
- Managed floor organization and supported store manager
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained stock levels and organized merchandise displays to optimize sales potential.
- Processed transactions efficiently using POS systems, ensuring accurate cash handling.
Customer Service Representative
Catholic Charities
- Provided administrative support across departments
- Managed office coverage and updated social media accounts
- Developed, maintained filing systems, ensuring organized access to documents and records.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
- Managed scheduling also calendar coordination for executives to optimize time management.
- Streamlined office procedures, enhancing workflow efficiency and reducing administrative bottlenecks.
Delivery Driver / Customer Service Representative
Uber Eats
Queens, NY
- Deliver food, packages, groceries, and medications in a timely, professional manner
- Communicate effectively with customers and restaurants to resolve order issues
- Manage routes, track deliveries, and ensure customer satisfaction
- Part-time
- Delivered orders promptly, ensuring customer satisfaction and repeat business.
- Navigated efficiently using GPS tools to optimize delivery routes.
- Maintained vehicle cleanliness and operational safety standards consistently.
- Communicated effectively with customers regarding order status and delivery timing.
Education
Associate of Science - Medical Billing And Coding
DeVry University
Skills
- Customer Service & Support
- Commercial Driving (10 years)
- Bilingual (English / Other Language)
- Time Management
- Pharmacy Operations
- Cold Calling & Communication
- Conflict Resolution & Negotiation
- Cash Handling & Checkout Management
- Office Administration & Filing
- Heavy Lifting / Vehicle Maneuvering
- Microsoft Office & Typing
- Fast paced Environment Adaptability
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Customer and client relations
- Critical thinking
- Scheduling
- Meticulous attention to detail
- Document management
- Multi-line telephone systems
- Meeting arrangements
- Bookkeeping
- Quality assurance
Certification
NYS Driver’s License (Valid)
Languages
English
Native or Bilingual
yoruba
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate / Customer Service
Dollar Tree
01.2020 - 01.2021
Sales Associate/Bilingual Customer Service Representative
Modell’s Sporting Goods
01.2017 - 2021
Administrative Assistant
Home Base Inc.
Customer Service Representative
Catholic Charities
Delivery Driver / Customer Service Representative
Uber Eats
Associate of Science - Medical Billing And Coding
DeVry University