David Miramontes
Oceanside,CA
Summary
Proven achiever with extensive experience in sales and operations, notably at Dividend Finance. Excelled in surpassing sales targets through expert CRM software proficiency and exceptional customer service, demonstrating a blend of hard and soft skills. Fostered teamwork and collaboration, achieving significant performance improvements. Skilled in sales pipeline management, consistently driving revenue growth and operational excellence. Highly experienced Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
12
12
years of professional experience
Work History
Sales Associate II
Dividend Finance
06.2018 - Current
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
Operations Supervisor/Call Center Supervisor
Dividend Finance
10.2016 - 07.2018
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Managed internal operational standards and productivity targets.
- Analyzed department metrics and performance and reported findings to management.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Sales Representative
Time Warner Cable
08.2015 - 10.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Senior Solutions Speicalist
Cox Communications
03.2012 - 06.2016
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Provided timely support to clients during post-implementation, ensuring smooth transitions and minimal disruption to operations.
- Improved overall progress through working closely with staff members and streamlining processes.
- Trained internal teams on new software applications, empowering them to better serve clients with up-to-date knowledge.
Education
Bachelor of Science - Business Management
San Diego State University
San Diego, CA12.2007
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Sales expertise
- Building rapport
- CRM software proficiency
- Sales Pipeline Management
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Goal-Driven
Timeline
Sales Associate II
Dividend Finance
06.2018 - Current
Operations Supervisor/Call Center Supervisor
Dividend Finance
10.2016 - 07.2018
Sales Representative
Time Warner Cable
08.2015 - 10.2016
Senior Solutions Speicalist
Cox Communications
03.2012 - 06.2016
Bachelor of Science - Business Management
San Diego State University
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