David Monestero

• As a Regional Service Manager, I provide technical support, training, and service leadership to my assigned dealer network of 70 active dealers to resolve service and quality issues involving LS Tractor USA products. I serve as a primary liaison between my dealers and our quality/engineering department at LS Tractor USA, ensuring a high level of customer satisfaction while reinforcing brand reputation and dealer relationships across my defined Northeastern territory.

Key Responsibilities:

• Conduct regular on-site dealer visits to assist with diagnosing and resolving service and quality concerns.
• Deliver technical training and product support to dealer service departments on new and existing equipment.
• Represent LS Tractor USA during dealer visits, fostering strong professional relationships, and ensuring consistent service standards.
• Participate in Service School presentations, both in person and through recorded or virtual formats.
• Plan, schedule, and execute weekly dealer visit itineraries across the assigned territory.
• Respond to dealer service inquiries via phone, email, and text; diagnose issues, and recommend appropriate diagnostic procedures or repair solutions.
• Utilize electronic diagnostic equipment and technical service documentation to support effective troubleshooting.
• Communicate regularly through written reports, email correspondence, and verbal updates to internal teams and dealer partners.

• Evaluated suppliers to maintain cost controls and improve operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Managed day-to-day business operations.
• Maintained and repaired farm machinery, systems, and implements to keep customers equipment running smoothly and efficiently.
• Calculated bills according to record of repairs made, labor time, and parts used.
• Delivered accurate repair services at customer's locations within specific timeframes.
• Worked flexible hours across night, weekend and holiday shifts.
• Replaced damaged, missing, or defective parts with new or refurbished components in a timely manner.
• Promoted business via social media to generate leads and maximize brand identity.
• Researched trends and current innovations to determine competition and develop competitive pricing points.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Utilized computerized diagnostic equipment to conduct thorough inspections and determine proper repair plans.
• Read and followed technical documentation to complete accurate repairs.
• Designed business plan to define concept, short-term and long-term goals and strategies.
• Interacted well with customers to build connections and nurture relationships.

• Diagnosed mechanical failures to determine and delegate corrective actions.
• Promoted workplace safety by examining tools and equipment and providing employee safety training to prevent unsafe conditions.
• Utilized Microsoft Office programs to complete estimates for materials, labor and service costs.
• Requisitioned materials and supplies such as tools, equipment and replacement parts.
• Determined schedules and assignments of work activities for seven member team, considering work priority, availability of equipment, and skill of personnel.
• Performed routine and scheduled maintenance services.
• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on school buses, tractors, fleet vehicles, and power equipment,
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Maintained cleanliness, safety and efficiency of garage.
• Delegated jobs to subordinates and monitored quality of work.
• Read and followed technical documentation to complete accurate repairs.
• Analyzed vehicle data using advanced diagnostic equipment.
• Retained accurate records of purchases, titles and sales.
• Coordinated with parts suppliers to determine availability of necessary components.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Organized ongoing maintenance schedules to boost system performance.
• Scheduled and oversaw maintenance, repair and installation activities.
• Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
• Created and maintained daily and weekly reports for upper management.
• Maintained and organized our Commercial Terminal for annual California Highway Patrol Motor Carrier inspections.

• Diagnosed mechanical failures to determine and delegate corrective actions.
• Promoted workplace safety by examining tools and equipment and providing employee safety training to prevent unsafe conditions.
• Determined schedules and assignments of work activities for eighteen teem members, considering work priority, availability of equipment and skill of personnel.
• Utilized multiple diagnostic and dealer software's to complete, vehicle diagnostics, estimates for parts, labor, and service costs.
• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Wrote work orders and updated accounts in workshop computer.
• Delegated jobs to subordinates and monitored quality of work.
• Maintained cleanliness, safety and efficiency of garage.
• Managed efficient teams of up to eighteen employees.
• Evaluated final results to determine quality levels and isolate root causes of any identified faults.
• Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
• Utilized proper tools and materials to adhere to safety guidelines.
• Scheduled and oversaw maintenance, repair and installation activities.
• Supervised team of installers and mechanics to complete work on time and to company standards.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Performed field service diagnostic and repairs for cummins engines and John Deere alternative fuel vehicles.
• Participated in ongoing training to stay up to date with advancements in automotive technology.

• Completed repairs and new installations to correct issues and upgrade systems.
• Maintained meticulous records of all repair work that was made to machines and equipment.
• Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
• Performed welding, soldering and brazing to repair damaged components on mobile heavy equipment.
• Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
• Removed worn or faulty components for replacement or repair.
• Collaborated with team of technicians to complete projects and meet deadlines.
• Read and interpreted technical manuals for troubleshooting and repair purposes.
• Repaired machinery and equipment according to manufacturer specifications.
• Managed time efficiently in order to complete all tasks within deadlines.
• Skilled at working independently and collaboratively in a team environment.
• Analyzed malfunctioning equipment and determined type of repairs required.
• Utilized testing equipment and hand tools to diagnose problems.
• Learned and adapted quickly to new technology and software applications.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Followed safety procedures to avoid injuries in field.
• Reviewed technical documentation to complete equipment maintenance and repair.

• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Disassembled defective parts to make proper repairs.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Utilized computerized diagnostic equipment to conduct inspections and determine outcomes.
• Participated in ongoing training to stay up to date with advancements in automotive technology.
• Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
• Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
• Repaired and replaced worn and damaged components.
• Read and followed technical documentation to complete accurate repairs.
• Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.