Edsel Lauer

• Met with customers to discuss service and maintenance needs on their existing fleet of trucks and new truck purchases.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Implemented inventory management systems to reduce downtime for customers when parts are needed for fleet repairs.
• Performed fleet inspections for customers to be proactive in repairs to reduce downtime on fleets.
• Performed in service training for fleet managers,drivers and mechanics on our products.

Concrete Delivery Service for Cuyahoga Concrete Company

• Inspected completed parts to verify compliance with specifications and quality standards.
• Utilized micrometers and calipers to measure and verify precise tolerances.
• Operated drill presses, lathes and milling machines to produce required parts.
• Manually set up machinery, lathes, and grinders.
• Performed CNC Programming on turning center machines