David Monye
Carrollton,TX
Summary
Proven Insurance Agent at GEICO with a track record of exceeding monthly sales targets through expert knowledge of property & casualty insurance and exceptional customer service skills. Spearheaded integration efforts at Academy Locksmith, enhancing operational efficiency by 30%. Skilled in fostering team accountability and driving continuous improvement in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
GEICO, Government Employees Insurance
12.2022 - Current
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
Dispatcher Manager
Academy Locksmith
07.2020 - 11.2022
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Conducted regular audits of dispatcher activities to ensure adherence to established protocols and best practices, minimizing errors and risks within the department.
Call Center Supervisor
CMI Group
06.2017 - 03.2020
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
Call Center Representative
CMI Group
11.2016 - 06.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
Master of Arts - Business
University of Texas
Richardson, TX03.2026
Bachelor of Arts - Business Administration
University of Lagos
Lagos, Nigeria05.2016
Skills
Licensed Insurance Agent (Property & Casualty)
Quotes and sales
Customer Service
Professionalism and Ethics
Certification
- Licensed Insurance Agent/Broker - [State] Department of Insurance.
Mixed Martial Arts, Soccer, Tennis.
On weekends, I enjoy spending my time keeping active with sports!
Timeline
Insurance Agent
GEICO, Government Employees Insurance
12.2022 - Current
Dispatcher Manager
Academy Locksmith
07.2020 - 11.2022
Call Center Supervisor
CMI Group
06.2017 - 03.2020
Call Center Representative
CMI Group
11.2016 - 06.2017
Master of Arts - Business
University of Texas
Bachelor of Arts - Business Administration
University of Lagos
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