Experienced Customer Service representative with over five years' experience working both private and public sectors. Highly organized, creative, self-motivated and proficient in problem solving. Constantly meets deadlines while exceeding customers expectations. Looking to expand professional experience in the private sector and grow creatively.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Private Client Services
Schwab Private Client Services
Phoenix, AZ
02.2022 - Current
Invited by internal CBO to join Schwab Charitable. For six months, worked with and was mentored by experienced financial advisors. Onboarded clients onto DAF platform, enabling them to execute chartable donations.
Execute prompt and accurate responses to complex client account inquires.
Adhered to SEC/FINRA requirements to facilitate daily trades, depositing and withdrawing of cash for clients.
Developed and maintained strong relationships with clients to maximize satisfaction.
Managed customer requests while mitigating potential risk to portfolios.
Maintained up-to-date knowledge of product and service changes.
Horizon Art
Supervisor
Scottdale, AZ
09.2019 - 02.2022
Deliver custom prints and framing, customizing each deliverable.
Fulfill and enter customer orders and manager ledgers.
Whole Foods
Meat Market
Scottdale, AZ
06.2014 - 09.2019
Organized front and back ends of department; beautified area to create enhanced shopping experience.
Fulfilled orders to highest detail in high-volume department - consistently delivered impeccable service.