Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David M. Rodriguez

Tampa

Summary

Customer service representative with extensive industry experience and a strong track record of enhancing customer satisfaction. Proven ability to establish rapport with clients and foster positive relationships. Results-driven professional focused on contributing to company success through effective communication and teamwork.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Operations Leader - Firearm Instruction

GY6 Firearms Training
Tampa
01.2022 - Current
  • Provide active operational oversight for GY6 Firearms Training to drive growth and operational improvements.
  • Identify, locate, and review optimal business opportunities to accommodate rapid growth. Fully responsible for establishing and managing business operations, marketing, sales, and customer services initiatives.
  • Utilize in-depth knowledge of gun industry regulations, including ATF compliance and the National Firearms Act (NFA), to implement proactive risk mitigation strategies, ensuring full regulatory compliance and safeguarding the business from legal and operational risks in a highly regulated environment.

Music Director

Grace Family Church
Tampa
01.2019 - Current
  • Lead and coordinate worship music for multiple services, selecting appropriate songs and arrangements.
  • Direct and rehearse musical team, ensuring a high level of musical excellence. Train and mentor team of musicians.

Compliance Manager - NFA/ATF

Florida Firearms Academy
Tampa
01.2020 - 09.2024
  • Spearheaded sales operations and inventory management to meet customer demands and optimize stock levels.
  • Cultivated and sustained distributor relationships, driving consistent product availability and market reach expansion.
  • Provided customer assistance in setting up online accounts, ensuring a smooth and efficient user experience.
  • Led all aspects of NFA and ATF compliance activities, ensuring adherence to federal regulations and company policies.
  • Conducted regular audits to ensure adherence to regulatory requirements.
  • Monitored changes in legislation impacting firearms regulations and compliance efforts.

Sales Associate

Bed, Bath & Beyond
Tampa
06.2017 - 05.2019
  • Engaged customers in a friendly/helpful manner to understand their needs and provide product recommendations.
  • Maintained a clean and organized sales floor and displays, ensuring an inviting shopping environment for customers.
  • Provided continuous education and coaching to all levels of store staff. Trained personnel in effective selling, inventory control, merchandising techniques, customer service protocols, and Bed, Bath & Beyond product lines.
  • Worked closely with senior management on competitive pricing issues. Analyzed and improved store operations.
  • Collaborated with team members to achieve/exceed sales targets, contributing to the overall success of the store.

Education

Bachelor - Business and Professional Leadership

Southeastern University
Lakeland, FL
01.2023

Skills

  • Team Leadership
  • Relationship Building
  • Communication and Interpersonal Skills
  • Project Management
  • Attention to Detail
  • Team Collaboration
  • Business Operations
  • Operations Leadership
  • Strategic Planning
  • Effective communication
  • Sales Management
  • Training Presentations
  • Employee Development
  • Problem Resolution
  • Time Management

Certification

  • NRA Certified Instructor

Timeline

Business Operations Leader - Firearm Instruction

GY6 Firearms Training
01.2022 - Current

Compliance Manager - NFA/ATF

Florida Firearms Academy
01.2020 - 09.2024

Music Director

Grace Family Church
01.2019 - Current

Sales Associate

Bed, Bath & Beyond
06.2017 - 05.2019

Bachelor - Business and Professional Leadership

Southeastern University

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