David Naas
Beavercreek,OH
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
16
16
years of professional experience
Work History
Account Manager
Veolia ES Technical Solutions
09.2016 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Technical Service Representative
Veolia ES Technical Solution
03.2010 - 09.2016
- Created Waste Information Profiles and Approvals for Customers Waste Stream.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Maintained and updated customer service database.
Environmental Specialist
Veolia ES Technical Solutions
11.2007 - 03.2010
- Improved company compliance with environmental regulations through regular audits and evaluations of operations.
- Reduced environmental risks by conducting thorough site assessments and identifying potential hazards.
- Managed the remediation process for contaminated sites, restoring them to safe conditions for future use.
- Prepared Manifests and BOL for Generators in Compliance with all Regulator Agencies
- CDL Class B Driver
Education
Bachelor of Science - Environmental Science
Wright State University
Dayton, OH06.2006
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Strategic Planning
Accomplishments
President Award Winner (100% of Revenue Goals) 5 out of 7 years
Timeline
Account Manager
Veolia ES Technical Solutions
09.2016 - Current
Technical Service Representative
Veolia ES Technical Solution
03.2010 - 09.2016
Environmental Specialist
Veolia ES Technical Solutions
11.2007 - 03.2010
Bachelor of Science - Environmental Science
Wright State University
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