David Namm
Seguin,TX
Summary
Detail-oriented Auto Damage Appraiser with expertise in damage assessment, claims management, and negotiation strategies. Proven ability to conduct thorough inspections and prepare precise reports to facilitate effective claims processing. Excel in communication, problem-solving, and decision-making to ensure seamless operations and customer satisfaction.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Auto Damage Appraiser
Root Insurance
Cleveland, Ohio
04.2024 - 08.2024
- Evaluated vehicle damage and assessed repair costs for insurance claims.
- Collaborated with auto repair shops to validate estimates and ensure timely repairs.
- Prepared comprehensive reports detailing damage assessments and repair recommendations to facilitate claims processing.
- Communicated findings clearly to clients and insurance representatives.
- Utilized estimating software to generate accurate cost assessments quickly.
- Conducted thorough inspections of vehicles to determine pre-existing conditions.
- Resolved disputes related to damage claims through effective negotiation and clear communication.
- Analyzed parts availability, labor costs, and other factors that affect the appraisal process.
- Conducted appraisals for a diverse selection of vehicles such as vans, light trucks, and passenger cars.
- Took photographs and wrote detailed summaries to document damage.
- Maintained organized records of appraisals and client communications efficiently.
- Investigated discrepancies between customer complaints and repair shop reports.
Auto Damage Adjuster
Gieco
Phoenix, Arizona
03.2017 - 04.2024
- Conducted field inspections to verify damages and validate claim submissions.
- Evaluated vehicle damage and assessed repair estimates for claims processing.
- Inspected damaged vehicles to determine repair costs and extent of damage.
- Analyzed photographs, diagrams, and reports to assess severity of vehicle damage.
- Negotiated repair costs with body shops to achieve favorable outcomes for customers.
- Coordinated repair timelines and procedures with body shops to streamline claim processing.
- Verified that all repair work was completed according to the estimate.
- Facilitated resolution of disputes between policyholders and repair facilities over estimates to enhance customer satisfaction.
- Communicated with customers to explain coverage, claims process, and next steps.
- Researched and verified insurance policy coverage.
- Evaluated extent of damage and documented findings.
Operations Manager
Tactical Security Alarm
Phoenix, Arizona
04.2012 - 03.2017
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented process improvements to streamline operations and enhance service quality.
- Managed daily operations, enhancing service delivery and maintaining high client satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Developed schedules to optimize workforce efficiency and improve resource allocation.
- Managed scheduling, training and inventory control.
- Oversaw inventory management and procurement of essential security equipment.
- Resolved customer complaints promptly, ensuring high levels of customer satisfaction.
- Built strong operational teams to meet process and production demands.
Education
MBA - Business Administration And Management
Walden University
Minneapolis, MN08-2016
Skills
- Vehicle inspection
- Damage assessment
- Estimation software
- Claim documentation
- Negotiation strategies
- Customer relationship management
- Field inspections
- Problem solving
- Attention to detail
- Time management
- Dispute resolution
- Claims management
- Estimating repair costs
- Total loss handling
- Repair processes
Certification
ASE B6 Certification
Timeline
Auto Damage Appraiser
Root Insurance
04.2024 - 08.2024
Auto Damage Adjuster
Gieco
03.2017 - 04.2024
Operations Manager
Tactical Security Alarm
04.2012 - 03.2017
MBA - Business Administration And Management
Walden University