David N. Beaver
Statesville,NC
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in Warranty Administration in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets. All ways on time and ready to work.
Overview
36
36
years of professional experience
Work History
Technical Support Rep and Warranty Administrator
Bobcat Portable Power
10.2013 - 10.2024
- Company Overview: Second largest manufacturer of power equipment and compressors in the world conducting business worldwide well known as an Industry leader of commercial / industrial equipment
- Green Belt LSS certified
- Warranty Analyst and claims administrator for 3 years
- Technical Services Representative providing support to dealerships and technicians in the field
- Interpreting schematics, wiring and plumbing diagram's for pneumatics and hydraulics' to aid in machine issues being resolved in a timely manner
- Provide technical phone support to technicians during trouble shooting of Compressors, Generators, Light Towers and Light Compaction equipment
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Traveling to dealerships and into the field for complex issues that need resolution first hand
- Creating Knowledge articles for more effective support
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Warehouse Team Leader
BSI
11.2012 - 07.2013
- Company Overview: Division of Amesbury Hardware Group, manufacturing window balances for companies throughout the United States, Canada, Mexico, Puerto Rico, Australia, Europe, and China
- Oversee all warehouse functions including receiving, shipping, order processing and verification, managing employees and ensuring proper distribution of personnel, equipment, and resources and oversee the maintaining of all warehouse equipment, inventory control and organization
- Experienced in LTL, domestic and international shipments, air freight and customs documentation
- Computer literate with advanced knowledge of Microsoft applications (Word, Excel, PowerPoint, Access, and AS400, etc.)
- Maintain warehouse to 5S standards ensure FIFO and proper inventory control measures
- Moderate Spanish language skills
Shift Leader and Supervisor
Saddle Creek Corporation
04.2009 - 08.2012
- Company Overview: Third Party Logistics Company, managing accounts for various companies (Verbatim, Wal-Mart, Bimbo bakeries, John Deere, etc.) services including warehousing, packaging, cross-docking, shipping, receiving, route servicing, etc
- Maintained 5s standards and implementation, followed lean concepts, ISO procedures and inspections, and food grade warehouse standards as well as OSHA safety regulations
- Regular application of performance metrics for reaching desired production standards and goals
- Proficient in warehouse material handling equipment (forklift, reach-lift, cherry picker, Turret truck, motorized pallet jack, stand up forklifts, overhead crane, etc.)
- Third Party Logistics Company, managing accounts for various companies (Verbatim, Wal-Mart, Bimbo bakeries, John Deere, etc.) services including warehousing, packaging, cross-docking, shipping, receiving, route servicing, etc
Warehouse Manager
Party Reflections INC
02.1989 - 01.2009
- Joined the company at an entry level position and became proficient in all areas of operations and continued to advance into supervision and management
- During employment positions included: Warehouse Manager, Dispatcher, Laundry Supervisor, Driver, Order puller
- Managed as many as 35 people
- Company Earnings increased from 600,000 to over 6 million per year in that time.
Education
Some College (No Degree) - Spanish
Central Piedmont Community College
Charlotte, NCSkills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
- Customer Service
- Organizational Skills
- Lean Sic Sigma Greenbelt Certification
- Microsoft Office (Outlook, Excel ,Powerpoint)
Timeline
Technical Support Rep and Warranty Administrator
Bobcat Portable Power
10.2013 - 10.2024
Warehouse Team Leader
BSI
11.2012 - 07.2013
Shift Leader and Supervisor
Saddle Creek Corporation
04.2009 - 08.2012
Warehouse Manager
Party Reflections INC
02.1989 - 01.2009
Some College (No Degree) - Spanish
Central Piedmont Community College
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