Rylan Araujo
Minerva,OH
Summary
Accomplished DRB Systems Technical Support Level 3 Technician with a proven track record in hardware diagnostics and exceptional customer service. Expert in streamlining repair processes and enhancing support consistency, significantly improving user experience. Skilled in network diagnostics and adept at fostering productive client relationships, ensuring high satisfaction levels.
Overview
7
7
years of professional experience
Work History
DRB Technical Support Rep
DRB Systems
04.2022 - Current
- Fully versed in Sitewatch, Patheon, and Tunnelwatch
- Designed and Implemented GSRs, ARM Plans, Prepaids, etc
- Fixed Networking Issues
- Solved and fixed Replication Issues
- Fully Completed Spawns and Swaps
- Assisted in installing Hardware including XPTs, Cameras, and POS systems, as well as Tunnelwatch equipment
- Used ticketing systems to manage and process support actions and requests.
- Managed an average of 16.5 calls a day, responding to technical support needs.
- Helped streamline repair processes and update procedures for support action consistency.
Truck Driver
Martin Pallet
01.2021 - 04.2022
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Dropped and hooked trailers and changed configuration of equipment.
- Operated with safety and skill to avoid accidents and delays.
- Engaged with Customers to schedule and order deliverys
Quality Control Inspector
Standard Printing Co.
01.2018 - 02.2020
- Performed visual inspections and non-destructive tests where appropriate.
- Communicated with production team members about quality issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
High School Diploma -
RG Drage
Massillon, OH06-2018
High School Diploma -
Minerva High School
Minerva, OH06-2018
Skills
- Hardware diagnostics
- Desktop support
- Software diagnosis
- User credential management
- Network diagnostics
- Verbal and written communication
- Performance testing
- Remote support
- Product troubleshooting
- Account management
- Product training
- User guidance
- Network configuration
- Issue escalation
- Technical troubleshooting
- Customer service expert
Accomplishments
- Helped Multiple Organizations Fix Catastrophic issues saving time, resource, and revenue loss
Languages
English
Native or Bilingual
Interests
- Graphic Design
- Auto Repair/Restoration
- Electronics and Circuit Building
- Virtual Reality
- Strategy Games
Timeline
DRB Technical Support Rep
DRB Systems
04.2022 - Current
Truck Driver
Martin Pallet
01.2021 - 04.2022
Quality Control Inspector
Standard Printing Co.
01.2018 - 02.2020
High School Diploma -
RG Drage
High School Diploma -
Minerva High School
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