David Nederlander
Ocklawaha,FL
Summary
Proven leader and tech-savvy professional with a track record of enhancing customer satisfaction and team performance at Cold Stone and Best Buy, Geek Squad. Specializes in technology troubleshooting and customer service excellence, achieving significant improvements in customer engagement and operational efficiency. Skilled in managing teams and leveraging extensive technology knowledge to drive results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Cold Stone
03.2024 - Current
- Training and hiring staff.
- Providing excellent customer service.
- Taking inventory counts.
- Making and preparing food products for customers.
- Taking orders.
Level 1 Leader
AT&T (Adastra)
01.2024 - 03.2024
- Selling AT&T services inside of major retailers. (Costco, Sam's Club, etc.)
- Managing and building a team.
- Selling AT&T services to customers at their homes.
- Training employees and giving them product knowledge and sales tactics.
- Providing customer service to new and existing customers.
Geek Squad Agent
Best Buy, Geek Squad
03.2022 - 01.2024
- Fixed issues with customers technology in a face to face environment.
- Physical repairs on devices.
- Software installation. (Operating systems, Anti-virus, etc.)
- Hardware installation. (CPU, GPU, etc.)
- Trouble shooting and data transfers.
Technology Sales Associate
Target
04.2020 - 02.2022
- Provided customers with information about technology.
- Kept inventory on sales floor and in back room full and neat for an easy shopping experience for customers.
- Checking out customers at register.
- Provided customer service in person and over the phone.
- Stayed up to date and knowledgeable on all new tech devices and how a customer could use it in their everyday life.
Education
Cyber Security Certification - Cyber Security
University of Central Florida
Orlando, FL10.2022
Skills
- Excellent at providing customer services
- Excellent technology experience and knowledge
- Strong leading and managing skills
- Excellent at making the most out of my time and getting things done in a timely manor
- Excellent at providing the best quality on my work
- Proficient in most technology fields
Certification
- Microsoft Office Specialist certification.
Timeline
Assistant Store Manager
Cold Stone
03.2024 - Current
Level 1 Leader
AT&T (Adastra)
01.2024 - 03.2024
Geek Squad Agent
Best Buy, Geek Squad
03.2022 - 01.2024
Technology Sales Associate
Target
04.2020 - 02.2022
Cyber Security Certification - Cyber Security
University of Central Florida