Summary
Overview
Work History
Education
Skills
Certifications and Training
Timeline
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David Nestor, Jr

Morgantown,WV

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing hardware, software, and network support to users and while implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

16
16
years of professional experience

Work History

Customer Service Rep II & Coordinator

Swanson Industries
07.2023 - Current
  • Manages client accounts, maintains accurate account data, and oversees all incoming and outgoing customer orders utilizing an ERP system, with a focus on sales, communication, and customer relations.
  • Implements and leads weekly safety meetings to promote a safe working environment and effectively direct the flow of work to maximize efficiency and productivity.

Quality Assurance Coordinator / Assembler

BGSE Group, LLC
02.2022 - 04.2023
  • Developed and produced internal quality management systems in adherence with ISO 9001:2015
  • Created and maintained a database of workplace OSHA regulations, employee skill assessments, and assembly guidelines.

Manufacturing Operator

Viatris (Mylan Pharmaceuticals)
11.2007 - 08.2021
  • Experienced Manufacturing Operator overseeing highly complex equipment, with a track record of increasing responsibilities.
  • Ensured strict adherence to standard operating procedures and quality control policies for the manufacturing of specialized pharmaceuticals.
  • Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.

Education

Associate of Applied Science - Information Technology

Eastern Gateway Community College
Steubenville, OH
12.2024

High School Diploma -

Morgantown High
Morgantown, WV
05.1995

Skills

  • Microsoft Excel
  • Microsoft Windows and Office
  • Data Entry
  • Network Troubleshooting
  • Hardware Maintenance and Support
  • Wireless Networking
  • Help Desk Operations
  • End-user support
  • Software Maintenance and Support
  • Remote Support
  • Operating System Expertise
  • System Maintenance
  • Desktop support
  • Application support

Certifications and Training

  • CompTIA + TestOut Corp. Hybrid Server Pro: Core Certification
  • CompTIA + TestOut Corp. Routing & Switching Pro Certification
  • CompTIA + TestOut Corp. PC Pro Certification
  • CompTIA + TestOut Corp. Client Pro Certification
  • Google IT Support Professional Certification
  • PC Repair, Maintenance, Assembly & Troubleshooting Certification

Timeline

Customer Service Rep II & Coordinator

Swanson Industries
07.2023 - Current

Quality Assurance Coordinator / Assembler

BGSE Group, LLC
02.2022 - 04.2023

Manufacturing Operator

Viatris (Mylan Pharmaceuticals)
11.2007 - 08.2021

Associate of Applied Science - Information Technology

Eastern Gateway Community College

High School Diploma -

Morgantown High

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David Nestor, Jr