Leilani Sallier
Seattle
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Membership Engagement II (Customer Service Rep)
Ymca Of Greater Seattle
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Develop strong and supportive relationships with members.
- Assist with membership and program enrollment processes
Cashier Supervisor
Tukwila Family Fun Center
08.2022 - 01.2025
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
Education
High School Diploma -
Kennedy Catholic High School
Burien, WA05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Account management
Timeline
Membership Engagement II (Customer Service Rep)
Ymca Of Greater Seattle
02.2025 - Current
Cashier Supervisor
Tukwila Family Fun Center
08.2022 - 01.2025
High School Diploma -
Kennedy Catholic High School
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