Rochelle Killough
Ridgeway,VA
Summary
Dedicated professional with extensive call center experience and a strong focus on conflict resolution and complaint handling. Proven ability to deliver exceptional customer support and leverage tax knowledge to enhance client satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service Rep II
Jackson Hewitt Tax Service
Florida
11.2023 - Current
- Provided exceptional customer support by resolving inquiries and addressing concerns efficiently.
- Assisted clients in understanding tax preparation processes, ensuring clarity and compliance.
- Utilized tax software to input client data accurately, enhancing overall service delivery.
- Developed knowledge of tax regulations to provide informed guidance to customers.
Historical Site Interpreter I
President James K. Polk State Historic Site
Pineville, NC
03.2012 - 04.2024
- Facilitated communication between diverse groups during historical site tours.
- Developed engaging narratives to enhance visitor experiences and understanding of historical context.
- Trained new interpreters on effective presentation techniques and cultural sensitivity.
- Collaborated with education staff to design interpretive programs aligned with curriculum standards.
Education
Bachelor of Arts - History -Sociology
University of North Carolina At Charlotte
Charlotte, NC12-2019
Associate of Science - History
Central Piedmont Community College
Charlotte, NC07-2014
Skills
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
Timeline
Customer Service Rep II
Jackson Hewitt Tax Service
11.2023 - Current
Historical Site Interpreter I
President James K. Polk State Historic Site
03.2012 - 04.2024
Bachelor of Arts - History -Sociology
University of North Carolina At Charlotte
Associate of Science - History
Central Piedmont Community College