David Nichol
Syracuse,NY
Summary
Professional manager with strong background in overseeing club operations and enhancing member satisfaction. Adept at leading teams, driving strategic initiatives, and optimizing resources to achieve key objectives. Renowned for adaptability, problem-solving skills, and fostering collaborative environment. Skilled in financial management, event planning, and staff development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Club Manager
BJ's Wholesale
02.2024 - Current
- Led a team of 100+ employees, fostering a culture of excellence and continuous improvement that resulted in a 37% increase in customer satisfaction scores.
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
Assistant Store Manager in Training
Bj's Wholesale Club
10.2023 - 02.2024
- Reduced employee turnover by creating a positive work environment and addressing staff concerns promptly.
- Coached employees on sales techniques to improve overall team performance in reaching target metrics consistently.
- Increased customer satisfaction rates with exceptional service, attentive problem resolution, and personalized attention.
- Continuously evaluated store processes for improvement opportunities, leading to increased productivity and enhanced customer experiences.
Production Supervisor
Clinton's Ditch Cooperative
04.2022 - Current
- Coordinate and manage all production, housekeeping, and support department activities, ensure proper and accurate paperwork, collect and/or distribute as needed
- Develop people capabilities through effective employee relations, training, and communications
- Ensure compliance with all safety regulations, GMP's, OSHA, Company Policies and Procedures Company's mission statement
- Ensure compliance with the Union contract and provide fair and consistent discipline.
- Work in a fast-paced, changing manufacturing environment
Store Manager
Bed Bath & Beyond
08.2007 - 02.2022
- Managed three buildings that had annual sales of up to 5 million dollars. Up to 30 hourly associates and three managers.
- Excelled in selecting and developing individuals with high potential talent to further advance our areas management team.
- Helped develop and implemented regional replenishment process now used by the entire company to ensure highest levels of inventory on the sales floors.
- Improved three underperforming stores in Dewitt, Clay, and Watertown. Achieved outstanding levels os customer service both in store and online within a year. Overhauled building operations including receiving and stock room areas which improved overall customer readiness on a daily basis.
- Assisted Operations manager with recruiting and hiring a diverse group of qualified associates that reflected our customers.
Grocery Manager
Wegmans Food Markets, Inc
03.2005 - 08.2007
- Oversaw grocery department with annual sales of 18 million dollars, highest in the company at the time.
- Ordered appropriate quantities of merchandise and ran category resets often used as a template for the company.
- Developed associates and supervisors on effective and productive merchandising techniques for consistent sales.
- Promoted collaborative team environment through recognition, leading by example, and working alongside staff.
Education
Associate of Arts - Business Administration
Tompkins Cortland Community College
05.2003
Skills
- Process Improvement
- Training and Mentoring
- Inventory Management
- Quality Assurance
- Team motivation
- Multitasking Abilities
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- OSHA Certified
Timeline
Club Manager
BJ's Wholesale
02.2024 - Current
Assistant Store Manager in Training
Bj's Wholesale Club
10.2023 - 02.2024
Production Supervisor
Clinton's Ditch Cooperative
04.2022 - Current
Store Manager
Bed Bath & Beyond
08.2007 - 02.2022
Grocery Manager
Wegmans Food Markets, Inc
03.2005 - 08.2007
Associate of Arts - Business Administration
Tompkins Cortland Community College
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